Unable to upgrade membership plan

[Varun S]

Ok sir thank you

[Varun S]

Hello sir,

I am still waiting as i already loose too many jobs here . Please try to connect with me ASAP. Also i am unable to connect with help and support as everytime it redirects to home page . Please check

Thanks

[Bojan S]

I apologize for the delay in receiving an update, Varun.

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

Thank you for your patience.

[Varun S]

Hello can i use my debit card for upgradng to plus membership as i don' thave any credit card, or what is the alternate to this ?

[Varun S]

Hello Avery , i want to upgrade my membership to plus but debit card is not working . Will you please let me know can i use my friends debit card or what is the alternate ?

[Unyime A]

I saw this, "Your payment could not be processed. Please choose an alternate payment method or retry again later" while trying to buy connects, and I retried it 2 more times. Only to find out I was charged from my bank account. Can anyone help me with this please

It did not reflect on my upwork account either. Still low on connects. Where did my money go?

[Bojan S]

Hi Unyime,

It looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.

[Unyime A]

Your payment could not be processed. Please choose an alternate payment method or retry again later.

That's what I received as a notif. But I retried 2 more times which still failed.. I was debited from my local bank account on those 3 trials. My bank asked me to contact the merchant, can someone please help.

I'm new to this on this platform.

[Goran V]

Hi Unyime,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your connects. Thank you.

[Tiger J]

The same thing has happened to me. I'm using a visa, tried different browsers and clearing cache/cookies, and have been trying over the span of a few hours. I contacted the bank but they told me to contact the merchant so here I am. Any help would be appreciated!