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Re: Your payment could not be processed. Please choose an alternate payment method or retry again la

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2421 of 3,407

Hi Unyime,

 

It looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.


~ Bojan
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Active Member
Unyime A Member Since: Aug 5, 2020
2422 of 3,407
Your payment could not be processed. Please choose an alternate payment method or retry again later.

That's what I received as a notif. But I retried 2 more times which still failed.. I was debited from my local bank account on those 3 trials. My bank asked me to contact the merchant, can someone please help.

I'm new to this on this platform.
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2423 of 3,407

Hi Unyime,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your connects. Thank you.


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Active Member
Tiger J Member Since: Aug 7, 2020
2424 of 3,407

The same thing has happened to me. I'm using a visa, tried different browsers and clearing cache/cookies, and have been trying over the span of a few hours. I contacted the bank but they told me to contact the merchant so here I am. Any help would be appreciated!

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Active Member
Sabbir Ahmed C Member Since: Aug 7, 2020
2425 of 3,407

Hi, I want to buy the connection from Upwork. Since I am from Bangladesh, it seems hard to buy  connection using the cards issued by various banks. I have gone through some of the discussions related to this issue and did not find any feasible solution. I found out that neither Eastern bank's Mastercard Aqua Pre paid card nor Bank Asia's Shadhin Mastercard works to buy Upwork connect. Can anyone please give me a concrete answer about which card can be used that will work to buy Upwork connect?(I know Payoneer card works but right now I only need to know something that will work beside Payoneer Mastercard)

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2426 of 3,407

Hi Sabbir,

 

This will depend on your location, but all freelancers can purchase connects with a credit card. To learn more about our accepted billing methods, check out this Help Article. Thank you.


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Active Member
Hira K Member Since: Jul 4, 2020
2427 of 3,407

I am having difficulty buying connects using visa card …..prompting unable to authorize. To whom I should consult?

Please guide me.

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Moderator
Nikola S Moderator Member Since: Jul 2, 2020
2428 of 3,407

Hi Hira,

 

I am sorry for the inconvenience this has caused you. Please reach out to your bank to check if your account is enabled for international charges. You could also try and add a different billing method, check this article to see other available methods. 

~ Nikola

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Active Member
Ashish D Member Since: Nov 12, 2019
2429 of 3,407
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
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Active Member
Tiger J Member Since: Aug 7, 2020
2430 of 3,407

Hello, I am using a visa debit card and can't buy connects. My bank told me to contact the merchant, and I would appreciate any help in getting my card to work

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