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Re: I was debited 3 times for a failed trial to buy connects. "Your payment could not be proces

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2461 of 4,280

I apologize for the delay in receiving an update, Varun.

 

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

 

Thank you for your patience.

~ Bojan
Upwork
varunsood89
Active Member
Varun S Member Since: Feb 26, 2018
2462 of 4,280

Hello can i use my debit card for upgradng to plus membership as i don' thave any credit card, or what is the alternate to this ?

varunsood89
Active Member
Varun S Member Since: Feb 26, 2018
2463 of 4,280

Hello Avery , i want to upgrade my membership to plus but debit card is not working . Will you please let me know can i use my friends debit card or what is the alternate ?

uyanthony
Active Member
Unyime A Member Since: Aug 5, 2020
2464 of 4,280
I saw this, "Your payment could not be processed. Please choose an alternate payment method or retry again later" while trying to buy connects, and I retried it 2 more times. Only to find out I was charged from my bank account. Can anyone help me with this please

It did not reflect on my upwork account either. Still low on connects. Where did my money go?
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2465 of 4,280

Hi Unyime,

 

It looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.

~ Bojan
Upwork
uyanthony
Active Member
Unyime A Member Since: Aug 5, 2020
2466 of 4,280
Your payment could not be processed. Please choose an alternate payment method or retry again later.

That's what I received as a notif. But I retried 2 more times which still failed.. I was debited from my local bank account on those 3 trials. My bank asked me to contact the merchant, can someone please help.

I'm new to this on this platform.
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2467 of 4,280

Hi Unyime,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your connects. Thank you.

~ Goran
Upwork
ab048d7b
Active Member
Tiger J Member Since: Aug 7, 2020
2468 of 4,280

The same thing has happened to me. I'm using a visa, tried different browsers and clearing cache/cookies, and have been trying over the span of a few hours. I contacted the bank but they told me to contact the merchant so here I am. Any help would be appreciated!

sabbirahmedchow
Active Member
Sabbir Ahmed C Member Since: Aug 7, 2020
2469 of 4,280

Hi, I want to buy the connection from Upwork. Since I am from Bangladesh, it seems hard to buy  connection using the cards issued by various banks. I have gone through some of the discussions related to this issue and did not find any feasible solution. I found out that neither Eastern bank's Mastercard Aqua Pre paid card nor Bank Asia's Shadhin Mastercard works to buy Upwork connect. Can anyone please give me a concrete answer about which card can be used that will work to buy Upwork connect?(I know Payoneer card works but right now I only need to know something that will work beside Payoneer Mastercard)

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2470 of 4,280

Hi Sabbir,

 

This will depend on your location, but all freelancers can purchase connects with a credit card. To learn more about our accepted billing methods, check out this Help Article. Thank you.

~ Goran
Upwork
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