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Facing issues while buying connects using VISA Card/Debit Card

ashish_dhabale
Active Member
Ashish D Member Since: Nov 12, 2019
2451 of 3,967
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
ab048d7b
Active Member
Tiger J Member Since: Aug 7, 2020
2452 of 3,967

Hello, I am using a visa debit card and can't buy connects. My bank told me to contact the merchant, and I would appreciate any help in getting my card to work

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2453 of 3,967

Hi Tiger,

 

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method. 

 

Thank you for reaching out to us. 


~ Bojan
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rsdje
Active Member
Rajashree D Member Since: Aug 8, 2020
2454 of 3,967

Hello,

 

Facing issues while buying connects using VISA Card.

Is Credit card compulsary to buy connects?

 

Thanks

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
2455 of 3,967

Hi Rajashree,

 

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

~ Nikola

Untitled
ahmedmostafa114
Active Member
Ahmed M Member Since: Mar 15, 2017
2456 of 3,967

I tried moreover to buy connects but my payment method was declined I am sure that my mastercard is recharged and working ok

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2457 of 3,967

Hi Ahmed,

 

Could you please try clearing your cache and cookies or using another browser to check if you're still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

 

Thank you.

~ Aleksandar
Untitled
nehal-abbas
Active Member
Nayhel A Member Since: Aug 9, 2020
2458 of 3,967

Upwork is not accepting my master card. I just checked my card on other online platforms it worked there.,but here on Upwork, it is not working. I have only one card. Please help me to accept it

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
2459 of 3,967

Hi Nayhel,

 

Thanks for reaching out to us. You need to check with your bank for more information about this. Feel free to check out this help article to learn more about acceptable billing methods.

~ Nikola

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nehal-abbas
Active Member
Nayhel A Member Since: Aug 9, 2020
2460 of 3,967
I already checked with my local bank, and also purchased a new item today
using the same card.

They said everything is fine and payment processing online working fine.
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