Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Aug 7, 2020 08:12:32 AM by Tiger J
Hello, I am using a visa debit card and can't buy connects. My bank told me to contact the merchant, and I would appreciate any help in getting my card to work
Aug 7, 2020 09:18:50 AM by Bojan S
Hi Tiger,
We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method.
Thank you for reaching out to us.
Aug 8, 2020 02:51:02 AM by Rajashree D
Hello,
Facing issues while buying connects using VISA Card.
Is Credit card compulsary to buy connects?
Thanks
Aug 8, 2020 07:51:18 AM by Nikola S
Hi Rajashree,
I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Aug 9, 2020 12:59:30 AM by Ahmed M
I tried moreover to buy connects but my payment method was declined I am sure that my mastercard is recharged and working ok
Aug 9, 2020 03:35:05 AM by Aleksandar D
Hi Ahmed,
Could you please try clearing your cache and cookies or using another browser to check if you're still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Thank you.
Aug 9, 2020 06:14:43 AM by Nayhel A
Upwork is not accepting my master card. I just checked my card on other online platforms it worked there.,but here on Upwork, it is not working. I have only one card. Please help me to accept it
Aug 9, 2020 10:48:33 AM by Nikola S
Hi Nayhel,
Thanks for reaching out to us. You need to check with your bank for more information about this. Feel free to check out this help article to learn more about acceptable billing methods.
Aug 9, 2020 10:54:36 AM by Nayhel A
Aug 9, 2020 12:00:14 PM by Aleksandar D
Hi Nayhel,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Aug 9, 2020 05:56:36 PM by Ashish D
Aug 10, 2020 08:20:40 AM by Seema S
Hi I have the same problem,I am new to Upwork,not able to buy connects
when i give debit card information it does not accepts and for paypal as well it needs again a card.
Aug 10, 2020 08:55:41 AM by Bojan S
Hi Seema,
I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Aug 10, 2020 10:27:32 AM by Waqas Y
Hey, I am trying to upgrade my account to "Plus" membership but the payment is not getting processed. I called the bank and they confirmed that everything is all right at their end, Can you please help me out?Thanks
Aug 10, 2020 12:20:19 PM by Bojan S
Hi Waqas,
It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.
Meantime, you can add an alternative billing method in your account payment options.
Aug 11, 2020 02:33:36 AM by Waqas Y
Aug 11, 2020 02:39:45 AM by Goran V
Hi Waqas,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your membership plan. Thank you.
Aug 11, 2020 09:18:02 AM Edited Aug 11, 2020 11:23:55 AM by Bojan S
Hi. i can't buy connects with my paypal balance. Can anyone help me?
**Edited for community guidelines**
Aug 11, 2020 11:25:31 AM by Bojan S
Hi Partha,
Could you please check your PayPal account and the preferred payment methods you have set in your Wallet. You may also contact PayPal customer support to check if your account is set up correctly.
Aug 12, 2020 07:59:14 AM by Sahil S
Can I get some help for why my paypal account is not working with Upcover, I am trying to buy connects.
Aug 12, 2020 09:06:26 AM Edited Aug 12, 2020 10:45:51 AM by Nikola S
Hi Sahil S,
I checked your account please try and add an alternative payment method to your PayPal wallet in order to use your PayPal account as a billing method on Upwork. The transaction did not complete with your chosen payment method on Paypal. You can find more about available billing methods here.
Aug 13, 2020 09:46:45 AM by Agnel A
I try to buy connect using my debit card, It's failed and came out.
And also I tried with my paypal account.That also not working.
I have used visa debit card.
Any one facing this issue?
Aug 13, 2020 05:32:36 PM by Ashish D
Aug 15, 2020 01:40:36 AM by Muhammad N
Aug 15, 2020 04:47:15 AM by Nikola S
Hi Muhammad,
It looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.
Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.
Thank you,
Aug 15, 2020 07:42:34 AM by Christian N
Tried to buy connects though paypal and debit card both an got ths message :
"
You payment coud not be processed. please choose an alternate method or retry agian later."
Aug 15, 2020 11:04:04 AM by Aleksandar D
Hi Christian,
Please check with your bank for more information on why the specific charge was declined. You can also check out this help article to learn more about acceptable billing methods for purchasing Connects.
Thank you.
Aug 15, 2020 06:21:36 PM by Ashish D
Aug 18, 2020 11:19:11 AM by Kirtan T
Hi,
Thank you for your responce
but using paypal i'm not getting error , UPWork simply sais that payment failed without redirecting me to the paypal page
Aug 18, 2020 01:05:38 PM by Bojan S
Hi Kirtan,
Could you please check your PayPal account and the preferred payment methods you have set in your Wallet. You may also contact PayPal customer support to check if your account is set up correctly.
Aug 18, 2020 01:31:33 PM by Kirtan T
Hi Bojan,
In india paypal is not allowing for adding money to wallet
Thank You
Aug 18, 2020 02:21:18 PM by Bojan S
Hi Kirtan,
Please note that only a verified PayPal account can be used as a billing method. You'll be able to select from an alternative billing method in your account payment options.
Aug 15, 2020 11:55:35 PM by Laxman S
Hello All,
Should I use different account holder debit or credit cards for buying connects?
Aug 16, 2020 01:21:27 AM Edited Aug 19, 2020 11:04:05 AM by Nikola S
Hi Laxman,
There are three billing methods available to freelancers, Credit or Debit Card, PayPal, or Upwork Balance. You can read more about this here. You may want to talk to PayPal about what type of payment method can be added to your PayPal wallet. Please note that you will need to use your own billing method to purchase Connects.
Aug 18, 2020 12:05:16 AM by Kirtan T
Hi Upwork,
Aug 18, 2020 12:18:53 AM by Goran V
Hi Kirtan,
Please try to clear your cache and cookies or log in with another browser to purchase connects. Thank you.
Aug 18, 2020 11:17:36 AM by Kirtan T