Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Aug 27, 2020 09:49:20 AM by Andrea G
Hi Sabrina,
Sep 12, 2020 01:57:00 PM by Sabrina I
Hi,
I used the same card to buy connects. It worked that time. I don't why is it denying for membership plus.
Sep 12, 2020 04:45:39 PM by Luiggi R
Hi Sabrina,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Aug 27, 2020 10:42:23 AM by KRISHAN D
I want to buy connect to the upwork but it is not being buy. I also went to billing method and added our PayPal Verified account, but it shows me the payment could not be processed. Take away my problem, I don't know anything.
Aug 27, 2020 12:05:57 PM by Bojan S
Hi KRISHAN,
Could you please check your PayPal account and the preferred payment methods you have set in your Wallet. You may also contact PayPal customer support to check if your account is set up correctly. You'll be able to select from an alternative billing method in your account payment options.
Aug 28, 2020 02:02:53 AM by nagesh K
HI,
I tried to add billing methods and also tried to purchase membership plan so many time. But again and agian i failed. I am not ablt to make payment on website. I used master card and paypal also. I really tired now i need help.
Thank you
Aug 28, 2020 02:19:02 AM by Goran V
Hi Nagesh,
Just to confirm, did you check with your bank if your accounts are enabled for international charges? Thank you.
Aug 28, 2020 04:07:07 AM Edited Aug 28, 2020 04:18:45 AM by Goran V
Yes, I checked with them they told me that I can make international payments. But geeting issue still, No luck. I am attaching image this is what that i am getting after clearing my browser cache. Please find the attachment.
Thank you
**Edited for Community Guidelines**
Aug 28, 2020 05:12:10 AM by Goran V
Hi Nagesh,
Our team just reached out to you via ticket to assist you further with purchasing connects. Thank you.
Aug 28, 2020 03:05:02 AM by Ashish D
Jul 8, 2020 11:29:25 PM by Lea Jean C
I tried to bu connects but after I input my card details, the dialog box just went blank. I did it twice but still got no connects.
Aug 29, 2020 01:33:33 AM by Nikola S
Hi Subrata,
Only the Payoneer card can be used for purchasing connects. There are three billing methods available to freelancers, Credit or Debit Card, PayPal, or Upwork Balance. You can read more about available billing methods in this help article. You may want to talk to PayPal about what type of payment method can be added to your PayPal wallet.
Aug 29, 2020 12:05:54 AM by Mohd D
Hi,
I am new to upwork. I do not have Paypal account and I want to buy some connects for my account through payment card method from my bank. But it is showing "Sorry, a critical component of this page failed to load. Please reload the page." when I am selecting payment card method. Please can any one help to resolve the issue.
Regards,
Danish
Aug 29, 2020 04:03:57 AM by Dhananjay A
I am unable to add a billing method, since the past weeks. I have tried to add my Verified and Active PayPal account and by means of debit card. I'm am not able to add neither. Kindly Help!
Aug 29, 2020 09:46:34 AM by Ashish D
Aug 29, 2020 04:58:09 AM by Muhammad A
Hi,
Greeting, I purchased connects today time at 3:30 pm, I have received an email from my bank and it's deducted the amount from my debit card. but I have not received new connects in my profile. Also, Please help.
Dec 29, 2020 05:02:54 AM by Alihussain K
unable to purchase the connects try various payment methods but at last the payment unable to process
Dec 29, 2020 05:05:56 AM by Goran V
Hi Alihussain,
If you`re receiving any errors on your end, could you please share a screenshot from your end? Thank you.
Aug 31, 2020 02:57:05 AM by Ramesh S
Aug 31, 2020 03:53:44 AM by Aleksandar D
Hi Ramesh,
One of our team members will reach out to you directly via a support ticket to assist you further with purchasing Connects.
Thank you.
Aug 30, 2020 10:24:53 AM by Asad A
My card details are shown as incorret. However, I have been charged twic by upwork after attaching my bank details.
Aug 30, 2020 01:21:12 PM Edited Sep 5, 2020 05:50:28 AM by Luiggi R
Hi Asad,
To better understand. Do you need to have your payment details updated? If not, can you please give me more details on what seems to be the issue. I'd be happy to assist you further.
Thank you.
Aug 31, 2020 03:53:34 AM by Asad A
Aug 31, 2020 05:10:23 AM by Aleksandar D
Hi Asad,
Thanks for following up. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Aug 31, 2020 05:23:39 AM Edited Aug 31, 2020 05:59:48 AM by Aleksandar D
Hello all,
I've been trying to buy connects for the past 2 days via paypal and i recieve the same message **Edited for Community Guidelines**
I've checked all the old topics about this and i verified my paypal account, everything is set correctly but it doesn't work.
**Edited for Community Guidelines**
Aug 31, 2020 06:00:25 AM by Aleksandar D
Hi Moad,
Please check your PayPal account and the preferred payment methods you have set in your Wallet. You may also contact PayPal customer support to check if your account is set up correctly. Feel free to check the options available to you and learn more about acceptable billing methods.
Thank you.
Jul 28, 2019 08:39:18 AM Edited Jul 28, 2019 12:54:06 PM by Joanne P
Hello,
I am trying to purchase connects through my mastercard debit card but I am getting the message, "payment not processed" I contacted my bank and they said everything is fine at their end, check with upwork. Screenshot I am getting is attached. Please help on this asap. Thanks
Jul 28, 2019 01:00:01 PM by Joanne P
Hi Ali,
There are other options that you can use as payment method to purchase connects. You can use a credit card or a prepaid card. You can also use Paypal if you like. To see the options available to you, click here. Let us know if you need further assistance, thank you.
Aug 7, 2019 09:43:59 AM by Ali A
Oct 2, 2019 01:43:15 AM by Khadija F
Hi , I am not able to buy connects, I tried all the method, whatever previously discussed. Please help me I need response ASAP
Oct 2, 2019 01:47:41 AM by Goran V
Hi Khadija,
One of our Customer Support agents will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
May 6, 2020 10:19:07 AM by Joseph K
May 6, 2020 12:10:16 PM by Bojan S
Hi Joseph,
Feel free to leave that field empty and proceed with purchasing connections.
Thank you!
May 8, 2020 01:53:58 AM by Joseph K