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Samiullah's avatar
Samiullah S Community Member

Your payment could not be processed. Please choose an alternate payment method or retry again later

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

 

We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea

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4,439 REPLIES 4,439
Asad's avatar
Asad A Community Member

My card details are shown as incorret. However, I have been charged twic by upwork after attaching my bank details.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Asad,

 

To better understand. Do you need to have your payment details updated? If not, can you please give me more details on what seems to be the issue. I'd be happy to assist you further.

 

Thank you.

~ Luiggi
Asad's avatar
Asad A Community Member

I want to buy Connects so I attached my Debit card. Upwork showed that my
card number is invalid however, I was charged 1 or 2 dollars by upwork. It
still shows that my card number is invalid.
Aleksandar's avatar
Aleksandar D Community Manager

Hi Asad,

 

Thanks for following up. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
Moad's avatar
Moad B Community Member

Hello all,

 

I've been trying to buy connects for the past 2 days via paypal and i recieve the same message **Edited for Community Guidelines**

 

I've checked all the old topics about this and i verified my paypal account, everything is set correctly but it doesn't work.

 

**Edited for Community Guidelines**

Aleksandar's avatar
Aleksandar D Community Manager

Hi Moad,

 

Please check your PayPal account and the preferred payment methods you have set in your Wallet. You may also contact PayPal customer support to check if your account is set up correctly. Feel free to check the options available to you and learn more about acceptable billing methods.

 

Thank you.

~ Aleksandar
Upwork
Ali's avatar
Ali A Community Member

Hello,
I am trying to purchase connects through my mastercard debit card but I am getting the message, "payment not processed" I contacted my bank and they said everything is fine at their end, check with upwork. Screenshot I am getting is attached. Please help on this asap. Thanks

Joanne's avatar
Joanne P Retired Team Member

Hi Ali,

 

There are other options that you can use as payment method to purchase connects. You can use a credit card or a prepaid card. You can also use Paypal if you like. To see the options available to you, click here. Let us know if you need further assistance, thank you.

 

~ Joanne
Upwork
Ali's avatar
Ali A Community Member

Thanks Joanne - Currently I have only debit card available . I am wondering why it is not working even with sufficient funds available. Any help on this will be appreciated
Khadija's avatar
Khadija F Community Member

Hi , I am not able to buy connects, I tried all the method, whatever previously discussed. Please help me I need response ASAP

Goran's avatar
Goran V Retired Team Member

Hi Khadija,

 

One of our Customer Support agents will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran
Upwork
Joseph's avatar
Joseph K Community Member

I too have the same problem, I am trying to buy connects but they a asking me for a promo code and I dont have a promo code, kindly help me
Bojan's avatar
Bojan S Community Manager

Hi Joseph,

 

Feel free to leave that field empty and proceed with purchasing connections.

 

Thank you!

~ Bojan
Upwork
Joseph's avatar
Joseph K Community Member

Hi,
I left the promo code option, I tried to buy connects through paypal but it is refusing, it is insisting me to buy using debit card, or can I use Mpesa to buy connects.
Goran's avatar
Goran V Retired Team Member

Hi Joseph,

 

This will depend on your location but all freelancers can purchase connects with a prepaid card or a credit card. To learn more about our accepted Billing methods click Here. Thank you.

~ Goran
Upwork
Joseph's avatar
Joseph K Community Member

Okay, Thank you.
Kristine Roched's avatar
Kristine Roched M Community Member

Hi there,

 

I'm relatively new to Upwork and I want to apply to job posts. I connected my debit card and Paypal accounts but none of them are able to purchase connects for me. Please help. 

 

Thanks, 

Kristine

Aleksandar's avatar
Aleksandar D Community Manager

Hi Kristine,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
Muhammad's avatar
Muhammad Y Community Member

Hello,

I am getting the same issue on my account as well.. Kindly help me.

Goran's avatar
Goran V Retired Team Member

Hi Muhammad,

 

Our team will reach out to you as well and assist you further. Thank you.

~ Goran
Upwork
Naveen's avatar
Naveen K Community Member

Hi

I'm not able to purchase any connects through Paypal and debit and credit card.

Please help me out.

 

Aleksandar's avatar
Aleksandar D Community Manager

Hi Naveen,

 

Please note that only verified PayPal accounts can be used to purchase Connects. Please check the options available to you and learn more about acceptable billing methods.

Please check with your bank for more information on why the specific charge was declined.

 

Thank you.

~ Aleksandar
Upwork
Mohammad's avatar
Mohammad J Community Member

I am facing the exact same problem that when I try to buy connects it always shows  "payment not proceeded" try alternative options. I have tried PayPal also and facing the same problem.

Goran's avatar
Goran V Retired Team Member

Hi Mohammad,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran
Upwork
Atul's avatar
Atul T Community Member

Unable to buy connect, Tried Paypal and 2 different Visa