Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Sep 22, 2020 08:53:01 PM by Joanne P
Hi Heni,
It looks like the decline error is from your issuing bank. You may need to reach out to them regarding the specific decline error.
Sep 23, 2020 11:10:50 AM by Bojan S
HI Heni,
Yes, insufficient funds could be the reason why the charge on your billing method keeps getting declined.
Sep 23, 2020 12:39:58 PM by Heni N
i'm not trying to charge my card, i'm just trying to add it as a billing method that's it
Sep 23, 2020 12:49:44 PM by Bojan S
Thank you for clarifying your concern, Heni.
One of our agents will further assist you directly via a support ticket.
Sep 24, 2020 10:49:07 AM by Manoj P
its not bank issue, its you system issue, I have card that work on all the website like amazon, google, msn, yahoo, godaddy but it wont work on upwork.
most of your support reply says its declined from bank end but how other websites are able to receive payments from same card
Sep 24, 2020 11:27:42 AM by Bojan S
Hi Manoj,
We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method.
Thank you for reaching out to us.
Sep 22, 2020 08:27:53 PM by Heni N
i'm having a problem .. i'm getting this error "We are unable to authorize your card. Please add another billing method or contact your issuing bank." when entering my payoneer prepaid card as a billing method
Sep 23, 2020 04:44:45 AM by Faizan Ali K
I want to buy a membership and connects but i am unable to complete the process, it is saying
"Your card is restricted by your card issuer and cannot be used at Upwork. Please add another billing method or contact your issuing bank."
Kindly help.
Sep 23, 2020 04:53:26 AM by Faizan Ali K
But why is the card not working here, i am using this card all the other places?
Sep 23, 2020 04:54:59 AM by Goran V
Hi Faizan,
I would recommend to check with your bank about this and make sure that your card is enabled for international charges.
Also, please refer to our accepted billing methods in the guide I`ve shared in my previous post. Thank you.
Sep 23, 2020 06:31:19 AM by Ashish D
Sep 23, 2020 07:47:19 AM by Sagarmoy B
Sep 23, 2020 08:07:37 AM by Bojan S
Hi Sagarmoy,
We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method and purchasing connects.
Thank you for your patience.
Sep 23, 2020 01:46:34 PM by Dominion O
Hello Bojan, I've also got the same situation. Can you help me solving this issue on my end as well?
Sep 23, 2020 02:05:32 PM by Bojan S
Hi Dominion,
It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.
Sep 23, 2020 01:08:50 PM by Nathan B
Hello, I've tried many times from 2 days ago to add my card as primary billing method for purchasing connects. But it says :
Your payment could not be processed. Please choose an alternate payment method or retry again later.
I double checked my card status, it has all the available balance and no other restriction to deny the payment from Upwork.
This is really a frustrating situation.
Can you help me?
Sep 23, 2020 01:42:18 PM by Andrea G
Hi Nathan,
Sep 23, 2020 02:05:55 PM by Nathan B
Hi Andrea, I checked my bank already and it has no specific charge declinining.
What should I do?
Sep 23, 2020 02:06:59 PM by Dominion O
I've also got the same situation. Can you help me solving this issue on my end as well? I also checked the bank but no other issues there for declining.
What should I do now?
Sep 23, 2020 02:57:19 PM by Bojan S
Hi Nathan and Dominion,
I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your concerns.
Sep 23, 2020 09:27:48 PM by Joanne P
Hi Heni,
I'm sorry for the trouble you had. One of our agents will update your ticket providing further assistance.
Sep 23, 2020 04:52:19 PM by Ashish D
Sep 23, 2020 07:14:17 PM by Heni N
my card is suitable for international payments.
I don't have another payment method
I did that and it didn't help
moreover i've been sitting on the support ticket for hours now.
Sep 24, 2020 03:44:41 AM by Aswini B
I have done all those steps. I do not have any other billing method. I am unable to apply for any work.
Sep 24, 2020 03:48:17 AM by Aswini B
The monthly rental for agency plus account has been deducted but I am unable to buy connects. This is a very frustrating situation.
Sep 24, 2020 04:33:49 AM by Aleksandar D
Hi Aswini,
I'm sorry to hear about all this and I understand your frustration. I shared your issue with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Sep 24, 2020 10:46:28 AM by Manoj P
I dont do lot of upwork but your system has this issue for long with visa cards, your system dont accept prepaid visa cards or OTP secure credit cards, Its been there from last year november, those cards will work on amazon, google adwords, micrsoft, skype, zoom but those will not work on upwork.com, I belive you are loosing lot of money due to this,
Sep 24, 2020 09:58:57 AM by Niranjan S
Hi, I am new to Upwork I am not able to buy connects. I have used both Paypal and debit cards.there is no problem from the bank's side as well so pls help Upwork
Sep 24, 2020 12:27:32 PM by Andrea G
Hi Niranjan,
Someone from our team will be reaching out to you via support ticket to assist you further.
Thanks!
Sep 24, 2020 06:02:19 PM by Ashish D
Sep 24, 2020 06:41:29 PM by Saim K
Sep 24, 2020 08:54:34 PM by Joanne P
Hi Saim,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Sep 25, 2020 12:48:27 PM by Muhammad Jafar I
Hello Upwork,
I wanted to buy connects for the first time. When I entered my master card details, it was not accepted. Upwork says, "Your card cannot be authorized. Try another billing method or contact your issuing bank". I contacted my issuing bank but they say everything is fine from our side. So, how can I resolve this issue to buy connects or membership. Thanks.
Jafar
Sep 25, 2020 01:14:11 PM by Bojan S
Hi Muhammad Jafar and Imran,
I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with setting up your billing methods.
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