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Re: unable to pay and buy connects

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
3041 of 4,177

Hi Atul,

 

I checked, and it looks like your issuing bank declined the transaction. You may want to reach out to them directly so that they can assist you further regarding the specific decline error. 


-Joanne
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grafixbird
Active Member
Grafix B Member Since: Oct 17, 2020
3042 of 4,177

Hello Support
I'm facing some issue to purchase a connects i'm not able to find what's the reason behind it .
Regards

Deepak

 

**Edited for Community Guidelines**

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
3043 of 4,177

Hi Deepak,

 

Please check with your bank for more information on why the specific charge was declined. You can also check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Additionally, please note that your profile name should be your real name. Feel free to check this help article for more information on how to update your name.

 

Thank you.

~ Aleksandar
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b5186324
Active Member
hariyala praveen k Member Since: Oct 19, 2020
3044 of 4,177

I am trying to buy a connects by using a master card after entering the Bank OTP amount not debited and also connects not added

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3045 of 4,177

Hi Rocky,

 

It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

 

Meantime, you can add an alternative billing method in your account payment options.

 

Thank you!


~ Bojan
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khenz211
Active Member
Ogunmokun K Member Since: May 26, 2019
3046 of 4,177
I tried to add connects with my mastercard but i'm getting this error 'your mastercard was declined' i live in Nigeria and that's the only way i can add connect as paypal is not available in my country l.
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3047 of 4,177

Hi Ogunmokun,

 

Please contact your card-issuing bank for more information about the specific charge decline and confirm if they allow recurring transactions on their cards as Upwork payments are classified as ‘recurring’.

 

Thank you!


~ Bojan
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kumarajay7399
Active Member
Ajay K Member Since: Oct 20, 2020
3048 of 4,177

Hello,
I am facing the same issue of unable to pay and buy connects. My debit card is active. Have tried more than 4 times but facing the same error message. also my debit card is suitbale for international transaction.
Please help.
Regards,
Ajay

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
3049 of 4,177

Hi Ajay,

 

Please check with your bank for more information on why the specific charge was declined. In the meantime, you can also check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
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96de8524
Active Member
Nikhat S Member Since: Oct 20, 2020
3050 of 4,177

I am unable to add connects. Whenever I set my primary billing method with my visa international debit card details (domestic & international usage is already enabled for my card), It redirects to my issuer banks interface/address and after entering the required OTP or my password it again redirects me to the "buy connect" interface of Upwork and giving the below error :

 

"Select the "Add Connects" button to continue" (I can't understand why after entering OTP/password, no amount gets deducted and why I am unable to buy connect) see attached image-1

 

When I try to pay with PayPal.  It's giving the below error:

"Your payment could not be processed. Please choose an alternate payment method or retry again later". See image-2

 

After trying all of the above billing methods, It mentioned a "charge failed" on each billing method.

See image -3 

 

When I talk to my bank, they said my debit card is active for the international transaction via card details.

 

Kindly resolve this issue at the earliest.

 

**Edited for Community Guidelines**

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