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Re: I am unable to add connects. Giving the error :"Select the "Add Connects" button

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3051 of 4,196

Hi Ogunmokun,

 

Please contact your card-issuing bank for more information about the specific charge decline and confirm if they allow recurring transactions on their cards as Upwork payments are classified as ‘recurring’.

 

Thank you!

~ Bojan
Upwork
kumarajay7399
Active Member
Ajay K Member Since: Oct 20, 2020
3052 of 4,196

Hello,
I am facing the same issue of unable to pay and buy connects. My debit card is active. Have tried more than 4 times but facing the same error message. also my debit card is suitbale for international transaction.
Please help.
Regards,
Ajay

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
3053 of 4,196

Hi Ajay,

 

Please check with your bank for more information on why the specific charge was declined. In the meantime, you can also check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
Upwork
96de8524
Active Member
Nikhat S Member Since: Oct 20, 2020
3054 of 4,196

I am unable to add connects. Whenever I set my primary billing method with my visa international debit card details (domestic & international usage is already enabled for my card), It redirects to my issuer banks interface/address and after entering the required OTP or my password it again redirects me to the "buy connect" interface of Upwork and giving the below error :

 

"Select the "Add Connects" button to continue" (I can't understand why after entering OTP/password, no amount gets deducted and why I am unable to buy connect) see attached image-1

 

When I try to pay with PayPal.  It's giving the below error:

"Your payment could not be processed. Please choose an alternate payment method or retry again later". See image-2

 

After trying all of the above billing methods, It mentioned a "charge failed" on each billing method.

See image -3 

 

When I talk to my bank, they said my debit card is active for the international transaction via card details.

 

Kindly resolve this issue at the earliest.

 

**Edited for Community Guidelines**

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
3055 of 4,196

Hi Nikhat,

 

One of our team members will reach out to you directly via a support ticket to assist you further with purchasing Connects.

Thank you.

~ Aleksandar
Upwork
276b76b3
Active Member
Saiful I Member Since: Aug 18, 2020
3056 of 4,196

Hi,

I am Saiful Islam.

I want to be plus membership of Upwork but I have no credit card. So can I use my friend Paypal or what should I do?

 

Thanks

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
3057 of 4,196

Hi Saiful,

 

This can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. If you aren’t able to use a credit card or prepaid card or you don’t have an Upwork balance, in many cases you’ll be able to use PayPal. To see the options available to you, click here. So long as you're authorized to use your friend's Paypal to purchase Connects, you can use it. 

~ Joanne
Upwork
276b76b3
Active Member
Saiful I Member Since: Aug 18, 2020
3058 of 4,196
but i did not find any paypal option there ?
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
3059 of 4,196

Hi Saiful,

 

The availability of billing methods varies depending on location. To see the options available to you, please check here

~ Joanne
Upwork
georgesawr
Active Member
Roshni G Member Since: Mar 23, 2020
3060 of 4,196

Hi,

I am running out of connects and not able to buy any connects with my local bank debit card .

by April 1st , do we get any free connects or do we have to buy it ?

 

Thanks,

Roshni

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