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Payment declined

Moderator
Goran V Moderator Member Since: Mar 24, 2017
3041 of 3,774

Hi Roshni,

 

All freelancers were moved to paid connects only. One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Active Member
hariyala praveen k Member Since: Oct 19, 2020
3042 of 3,774

even i am not able to buy connect using debit card and i tried through paypal but no success.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
3043 of 3,774

Hi Hariyala,

 

Please add one of our accepted billing methods in order to be able to purchase Connects. Thank you.


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Active Member
Moiz I Member Since: Sep 7, 2019
3044 of 3,774

Hi There!

So my Payment method(Visa) is declined again and again Everything is Ok from my Bankside and I have purchased offers on other freelance Platforms but unfortunately, my worst experience is on Upwork.

If you can help me then please reply or contact....

Moderator
Goran V Moderator Member Since: Mar 24, 2017
3045 of 3,774

Hi Moiz,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Active Member
Moiz I Member Since: Sep 7, 2019
3046 of 3,774

Hey Gourav!

So I have contacted my Bank, They are saying that "we don't allow to save our customer Card information If someone tries to save it we decline the payment........."

I Just want to buy connects and simply start my career on Upwork and I am Now tired...Please resolve this problem So I can start my work on Upwork...

By the way, I don't have an alternative billing method. So please corporate 

Moderator
Nikola S Moderator Member Since: Jul 2, 2020
3047 of 3,774

Hi Moiz,

 

I checked and it seems that you already have a support ticket regarding your concern. Feel free to follow up on your support ticket and our team will be happy to assist you further. You can access your ticket on this page.

 

~ Nikola

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Active Member
Prabhakaran P Member Since: Aug 25, 2020
3048 of 3,774

I tried to buy connection the attached message came. what can I do.

 

**Edited for Community Guidelines**

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
3049 of 3,774

Hi Prabhakaran,

 

You need to check with your bank for more information on why the specific charge was declined. In the meantime, feel free to check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
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Active Member
Jawad A Member Since: Oct 23, 2020
3050 of 3,774

Hi Upwork Team & Upwork Community,

With all due respect I would like to report an issue that I am facing problems while buying connects with my master card I had tried almost 3 to 4 times up till now still it says card number not valid even though my number is valid and I am not doing any typo mistakes, I humbly request please look into this issue and let me know the proper resolution for this issue .
Regards ,
Jawad .

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