Showing results for 
Search instead for 
Did you mean: 

Re: I want to purchase connects

Bojan S Moderator Member Since: Mar 9, 2018
3461 of 4,345

Hi Ayush,


It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.


Meantime, you can add an alternative billing method in your account payment options.


Thank you.

~ Bojan
Active Member
Ayush K Member Since: Oct 24, 2020
3462 of 4,345
Sir I have tried both Mastercard as well as Visa card I don't have any connects left
One more thing sir I took the readiness test and passed in second attempt
Will I get free connects
Joanne Marie P Moderator Member Since: Nov 26, 2017
3463 of 4,345

Hi Ayush,


You’ll see your monthly free Connects added on your next billing cycle date. Not sure when your billing cycle begins? You can find this date on your “Memberships and Connects” page under User Settings. 


Regarding your billing method, we checked, and it looks like the decline error is from your issuing bank. I also noticed that you have added Paypal. Once this method is activated, you may use it to purchase Connects. 

~ Joanne
Active Member
Ahmadraza K Member Since: Dec 4, 2020
3464 of 4,345

hi i am afreelancer from pakistan i want to buy some new connects by credit card but it says this when i click the credit cards option "Sorry, a critical component of this page failed to load. Please reload the page."

Goran V Moderator Member Since: Mar 24, 2017
3465 of 4,345

Hi Ahmadraza,

Please try clearing your cache and cookies or logging in via another browser to purchase Connects. Thank you.

~ Goran
Active Member
Syed Ali H Member Since: Dec 5, 2020
3466 of 4,345

This error is showing every time I try to buy connects.

Moreover, I have also contacted my bank and they have said my card is working fine.

I also cleared my cache as it was suggested by a fellow upwork member in the previous posts.

Can any one please guide me how to fix this issue.


Luiggi R Moderator Member Since: Jul 3, 2020
3467 of 4,345

Hi Syed Ali,


I'm sorry to hear you've had trouble buying Connects. I'd like to clarify that some card-issuing banks will restrict the use of debit cards on Upwork due to the payments being classified as 'recurring'. Please, make sure that you are filling all the required fields correctly and that your card-issuing bank allows recurring transactions. Alternatively, you may use any other of the available billing methods.


Thank you.

~ Luiggi
Active Member
Ashish D Member Since: Nov 12, 2019
3468 of 4,345
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
Active Member
Muhammad B Member Since: Dec 6, 2020
3469 of 4,345
Hi Sir how are you hope everything will be fine my question is that to be very honestly im from Pakistan i wanna buy connects but here is little problem by payment methods so can i get the easy way to buy ?
Luiggi R Moderator Member Since: Jul 3, 2020
3470 of 4,345

Hi Muhammad,


Just to clarify, are you having trouble adding a billing method to your account? If you're in doubt, feel free to check this help article to learn more about our acceptable billing methods. Don't hesitate to let us know if you have any questions.


Thank you.

~ Luiggi