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Re: We are unable to authorize your card. Please add another billing method or contact your issuing

Goran V Moderator Member Since: Mar 24, 2017
3461 of 4,262

Hi Ahmadraza,

Please try clearing your cache and cookies or logging in via another browser to purchase Connects. Thank you.

~ Goran
Active Member
Syed Ali H Member Since: Dec 5, 2020
3462 of 4,262

This error is showing every time I try to buy connects.

Moreover, I have also contacted my bank and they have said my card is working fine.

I also cleared my cache as it was suggested by a fellow upwork member in the previous posts.

Can any one please guide me how to fix this issue.


Luiggi R Moderator Member Since: Jul 3, 2020
3463 of 4,262

Hi Syed Ali,


I'm sorry to hear you've had trouble buying Connects. I'd like to clarify that some card-issuing banks will restrict the use of debit cards on Upwork due to the payments being classified as 'recurring'. Please, make sure that you are filling all the required fields correctly and that your card-issuing bank allows recurring transactions. Alternatively, you may use any other of the available billing methods.


Thank you.

~ Luiggi
Active Member
Ashish D Member Since: Nov 12, 2019
3464 of 4,262
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
Active Member
Muhammad B Member Since: Dec 6, 2020
3465 of 4,262
Hi Sir how are you hope everything will be fine my question is that to be very honestly im from Pakistan i wanna buy connects but here is little problem by payment methods so can i get the easy way to buy ?
Luiggi R Moderator Member Since: Jul 3, 2020
3466 of 4,262

Hi Muhammad,


Just to clarify, are you having trouble adding a billing method to your account? If you're in doubt, feel free to check this help article to learn more about our acceptable billing methods. Don't hesitate to let us know if you have any questions.


Thank you.

~ Luiggi
Active Member
Timm M Member Since: Jul 9, 2018
3467 of 4,262

I have a verified paypal account, which is linked to my upwork account. I can see in my paypal account the billing agreement with upwork escrow. Still when Upwork tried to charge it says on the upwork page "charge failed". In paypal I can't even see that any attempt was made. How can I get more information what is wrong? (other payments via paypal have always been fine)

And **Edited for community guidelines**, I can't contact upwork in any other way than this forum (within help this is the only option, and their email is a "donotreply"...), but they only give me a deadline of 4 days?

Bojan S Moderator Member Since: Mar 9, 2018
3468 of 4,262

Hi Timm, 


I've shared your concern with our team and one of our team members will reach out to you directly to assist you further, thank you for your patience!

~ Bojan
Active Member
Jens K Member Since: Jul 9, 2018
3469 of 4,262


it says paypal charge failed, if I want to pay my hourly freelancers. Fixed price charged worked this afternoon. Please help asap!


Community Guru
Ryan C Member Since: Feb 3, 2017
3470 of 4,262

Hello Jen, 


I have escalated your request with the team. One of our team members will reach out to you shortly. 


Thank you.