Your payment could not be processed. Please choose an alternate payment method or retry again later

[#1]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[#2]

Hi Sampat,

I checked and it looks like the transaction was declined by your card issuing bank. You might want to check with them so that they can assist you with the specific decline error. You may also consider using a different payment method. To see the options available to you, click here.

[#3]

Hi,

I am getting same error

[#4]

Hi Kamlesh,

Could you please check your PayPal account and the preferred payment methods you have set in your Wallet? You may also contact PayPal customer support to check if your account is set up correctly.

Thank you! 

[#5]

We are unable to authorize your card. Please add another billing method or contact your issuing bank.

[#6]

Hi Usman,

Please refer to the instructions I`ve shared in my previous post, thank you.

[#7]

We are also facing the same issue of unable to pay and buy connects. Have tried 3-4 times but facing the same error message. Please help.

[#8]

Hi Hitesh, 

Our team will reach out to you via ticket and will assist you further with purchasing Connects. Thank you.

[#9]

I am also facing the same issue, I added my Visa debit card to be able to buy connects but the purchase was not successful.

Also, I tried to add my PayPal account in the billing method, never gets completed because at the later part of the process it is asking for a card number, but a PayPal account only has an Email address, no card at all. Can somebody please help me so I can buy additional connects.

[#10]

Hi Virginia,

For the issues you are having with your debit card, you need to check with your bank for more information on why the specific charge was declined.

In order to use Paypal as a billing method on Upwork, your Paypal account must have a linked credit or debit card for recurring payments (for example, for membership fees). For cases like this, a funding source is required to add Paypal as a billing method. 

In the meantime, you can add an alternate billing method on this page and learn more about acceptable billing methods.

Additionally, please note that your profile must represent you as an individual and that all the information in your profile including your profile photo needs to be accurate, truthful, and verifiable. Please check this help article for more information on how to update your profile photo.

Thank you.

[#11]

I tried to buy connects again, but I'm getting the same response "Please choose an alternate payment method or retry again later.". I would really appreciate if somebody  can help me on this. Thanks.

[#12]

Hi Virginia,

As Aleksandar mentioned earlier, you may need to check with your bank for more information on why the specific charge was declined. If you've done this and they confirm everything is ok on their end, please feel free to reach us out again so we can assist you further.

Thank you.

[#13]

I am also facing the same issue.

[#14]

can you please help me that I'm also not avail to purchase new connects. Every time I try its showing the same error. I've my active debit card for international useages also active paypal account but its showing the same error as attached screenshot

[#15]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#16]

Hi Raju,

Please note that in order to use Paypal as a billing method on Upwork, your Paypal account must have a linked credit or debit card for recurring payments (for example, for membership fees). For cases like this, a funding source is required to add Paypal as a billing method. You can also check the options available to you and learn more about acceptable billing methods.

You may want to talk to PayPal about what type of payment method can be added to your PayPal wallet.

[#17]

Hello! I can't buy a connection with my credit card. Can you help me?

[#18]

Hi Isaac,

Are you receiving any errors on your end? If yes, please share the text of the error you`re receiving on your end. Thank you.

[#19]

Hello there,

my card is active and I'm using it on multiple other platforms and it is working well but when I use it on upwork it says "We are unable to authorize your card. Please add another billing method or contact your issuing bank".

It is been a month I'm facing this problem please someone help me with that. 

[#20]

Hi Hajra,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[#21]

I want to update my membership plan and I am trying to add a visa card as a billing method. I saw the following error: "We are unable to authorize your card. Kindly contact with your Issuing Bank." I contact with my bank and use the same card on other websites, it is working well. Kindly help me to resolve this issue so I can buy more connects to work.

[#22]

Hi Habiba,

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!

[#23]

Hi I tried to buy connects through my VISA debit card but when I do it says your payment cannot be processed. Please check what's the issue I also have balance in my card if thats the case. I need the connects urjently. 

[#24]

hello, i am hussain **Edited for Community Guidelines** i want to buy connects but my payment is declined two time, plz resolve my issue i want continue my work. Thanks

[#25]

Hi Hussain,

I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.

Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.

[#26]

Please my payment method has a different first name with my upwork account. Is this why I can’t buy connects?