Solved: Re: Your payment could not be processed. Plea... - Page 162

samiemalick · ‎07-10-2019

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

AndreaG · ‎12-20-2021

Hi all,

This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

We appreciate your participation in the Community and welcome you to continue the conversation here.

Thank you!

~Andrea

View solution in original post

AleksandarD · ‎03-15-2021

Hi Hamza,

Please check with your bank for more information on why the specific charge was declined. You can also check this help article to learn more about acceptable billing methods for upgrading your membership.

Thank you.

~ Aleksandar

ashish_dhabale · ‎03-15-2021

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

f23213a4 · ‎03-15-2021

Hey there,

Can someone please help me out with buying connects issues. As I've tried more than 9 times now and every time it says this error:
"Your payment could not be processed. Please choose an alternate payment method or retry again later."
I tried changing payment methods, adding new methods, changing payment cards, and updating them on Paypal as well as on Upwork but none of this works.

Please someone assist me with this as this is urgent and important for me and I've 0 connects left in my account.

Best,

Vivek

AleksandarD · ‎03-15-2021

Hi Vivek,

I shared your concern with the rest of our team and one of our agents already reached out to you directly via this support ticket to assist you further.

Thank you.

~ Aleksandar

ashish_dhabale · ‎03-15-2021

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

fb8c8571 · ‎03-15-2021

hi i am having trouble in putting my card details. i have input correct payment card details and google purchase charges are also charged but it keep saying choose another payment way.

AndreaG · ‎03-15-2021

Hi Arhama,

I checked and it looks like the charge on your credit card keeps failing because the bank is unresponsive. Could you please try again later and let us know if the issue persists?

Thanks!

~Andrea

fb8c8571 · ‎03-15-2021

hi i am having trouble in putting my card details. i have input correct payment card details and google purchase charges are also charged but it keep saying choose another payment way

bertrand02 · ‎03-15-2021

Hello
please help me to solve this problem
Every time I want to pay for connections, the fees are withdrawn from my Visa card but I don't have the connections and I get a message that my request has not been processed, please try another payment method. Thank you
How can I do this?

AndreaG · ‎03-15-2021

Hi Mahutin Bertrand,

I checked and was only able to find one transaction where you purchased Connects on Feb 23 and the Connects are showing in your Connects History in the last 30 days. Are you referring to any other transaction? If so, please feel free to click on my picture next to this post and send me a private message with more info about the transactions showing on your card statement.

Thanks!

~Andrea

ashish_dhabale · ‎03-15-2021

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

noor_services · ‎03-15-2021

Whenever i buying connects, add billing method and i submitting all fields of bank detail, Showing me - "Your bank was unable to verify your information. Please contact them and try again." Why ?

AleksandarD · ‎03-16-2021

Hi Noor,

One of our team members already reached out to you directly via this support ticket to assist you further.

Thank you.

~ Aleksandar

noor_services · ‎03-16-2021

Thanks 🙂

ashish_dhabale · ‎03-16-2021

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

f425a408 · ‎03-16-2021

I need to buy more connect and i'm tried to buy from last 3 days with 3-4 different debit cards and also tried to pay with paypal but system could'nt accept the payment...please solve my problem as soon as possible.

AndreaG · ‎03-16-2021

Hi Chirag,

It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

Thanks!

~Andrea

sumanfl · ‎03-17-2021

I am new on upwork and want to take membership plus plan. But I don't have any required cards as mentioned in the payment method not even paypal account. I have only my debit card. Please suggest how to purchase membership on upwork. Thanks in advance.

AleksandarD · ‎03-17-2021

Hi Suman,

Feel free to check out this help article to learn more about acceptable billing methods that you can use for upgrading your membership. If you have sufficient balance available from Upwork earnings, you can use this balance to pay for your membership or purchase additional Connects.

Thank you.

~ Aleksandar

amanpreetsngh · ‎03-18-2021

I am unable to make payments for membership.
I try it many times with card and also through paypal.
Please help me.
Thanks

AleksandarD · ‎03-18-2021

Hi Amanpreet,

One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar

ashish_dhabale · ‎03-18-2021

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

pankajldh01 · ‎03-18-2021

Hi There,

I am not able to buy connect. i try 4 times but always get return message "Please select the "Buy Connects" button to continue."

Please help

AleksandarD · ‎03-18-2021

Hi Pankaj,

I checked but couldn't replicate the issue you are describing. Could you please try clearing your cache and cookies or using a different browser to see if that resolves the problem? If that doesn't help, please let us know so that we can assist you further.

Thank you.

~ Aleksandar

pankajldh01 · ‎03-18-2021

Hi Aleksandar,

I already try by clear the cache and cookies of my browser. but problem is still exist.

please help