Your payment could not be processed. Please choose an alternate payment method or retry again later

[samiemalick]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[g_vasilevski]

Hi Muhammad,

I would suggest to check with your bank if the account is enabled for international charges or to add another Billing method. Thank you.

[makk_58]

Yes Goran, I use this method on daily basis for international use but it's not working on Upwork. Maybe because it belong to my brother and not me?

[devsmith]

i am trying to upgrade membership but payment not working , its showing charge fail error

[AleksandarD]

Hi BAROT,

You need to check with your bank for more information on why the specific charge was declined. In the meantime, you can check this help article to learn more about acceptable billing methods for purchasing Connects or upgrading your membership.

Thank you.

[riaz296]

Dear Sir/Madam!

I want to upograde to Plus membership plan. In this connection, I have added a friends cradit card for payments. My request for shifting to Plus membership cannot be processed. Please help me in this regard. Thanks

Regards

Riaz

[AleksandarD]

Hi Riaz,

I suggest that you ask your friend to check with their bank to see why the specific charge was declined and make sure to have enough balance on the card for the transaction.

Thank you.

[riaz296]

Thank you for this useful suggestion. It was the same problem you
identified.

[70bd0475]

"We are unable to authorize your card. Please add another billing method or contact your issuing bank." appears after inputing the debit card credentials.

GCash - Mastercard - Debit Card

Philippines

[JoanneP]

Hi Ar Jay,

I checked and it looks like the decline was from your issuing bank. You may want to reach out to them directly so that they can assist you with the specific decline error. 

[ashish_dhabale]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[donregina]

I am trying to buy more connects but your site will not let me edit my new credit card.  I would like to apply for jobs, but I need to buy more connects.  The site says my profile is suspended for three days.  Please reply promptly. My email is  **Edited for Community Guidelines**

[g_vasilevski]

Hi Don,

I would recommend to reach out to your bank account to check if your account is enabled for international charges or try to add another accepted billing method. Thank you.

[saadzulfiqar]

While buying connects and after adding card and billing address details, I'm having this issue:

We are unable to authorize your card. Please add another billing method or contact your issuing bank.

Any help? 

[AleksandarD]

Hi Saad,

Please check with your bank for more information on why the specific charge was declined. In the meantime, you can check this help article to learn more about acceptable billing methods for purchasing Connects.

Thank you.

[ashish_dhabale]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[nchourasia]

Hello there,

I am unable to buy connects through the visa/debit card, system always giving message to use alternative option.

Please help me with this.

Thanks,

Niraj

[g_vasilevski]

Hi Niraj,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with purchasing connects. Thank you.

[ashish_dhabale]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[riturajraina]

Hi,

I am trying to buy connects & have added my debit card details but when i click on buy connects its always giving me this error : Your payment could not be processed. Please choose an alternate payment method or retry again later.

My debit card uses an OTP to process the payment but here i didn't recieve any OTP.

Please guide.

Thanks & Regards

[g_vasilevski]

Hi Rituraj,

Please check with your bank if your account is enabled for international charges. In the meantime, you can try adding another Billing Method as well. Thank you.

[pageshapers]

I have faced the same problem. I can not buy the connects with my debit card. its a mastercard

[g_vasilevski]

Hi Khemraj,

Could you please confirm if you`re receiving any errors on your end? 
I would also suggest checking with your bank if your account is enabled for international charges. Thank you.

[34ff9636]

Hi,

I have the same problem where i cannot buy connects as the system is not accepting my debt card. Please note that this is very important for all the Freelancers here to have this issue resolved as I can only see a general answer to all questions where it says to "Check with your local bank for international transactions" and "Chose another billing method".

Please see that my card is open for all types of international transactions and I am currently using it for payments online, never had any problem.

Please support

[NikolaS]

Hi Sameer,

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[ashish_dhabale]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.