Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Mar 16, 2021 10:17:12 AM by Chirag P
I need to buy more connect and i'm tried to buy from last 3 days with 3-4 different debit cards and also tried to pay with paypal but system could'nt accept the payment...please solve my problem as soon as possible.
Mar 16, 2021 12:06:01 PM by Andrea G
Mar 17, 2021 11:17:32 PM by Suman B
I am new on upwork and want to take membership plus plan. But I don't have any required cards as mentioned in the payment method not even paypal account. I have only my debit card. Please suggest how to purchase membership on upwork. Thanks in advance.
Mar 17, 2021 11:56:36 PM by Aleksandar D
Feel free to check out this help article to learn more about acceptable billing methods that you can use for upgrading your membership. If you have sufficient balance available from Upwork earnings, you can use this balance to pay for your membership or purchase additional Connects.
Mar 18, 2021 03:21:54 AM Edited Mar 18, 2021 03:23:40 AM by Amanpreet S
Mar 18, 2021 03:35:54 AM by Aleksandar D
One of our team members will reach out to you directly via a support ticket to assist you further.
Mar 18, 2021 03:37:30 AM by Ashish D
Mar 18, 2021 05:19:51 AM by Pankaj K
I am not able to buy connect. i try 4 times but always get return message "Please select the "Buy Connects" button to continue."
Mar 18, 2021 06:54:38 AM by Aleksandar D
I checked but couldn't replicate the issue you are describing. Could you please try clearing your cache and cookies or using a different browser to see if that resolves the problem? If that doesn't help, please let us know so that we can assist you further.
Mar 18, 2021 09:47:41 PM by Pankaj K
I already try by clear the cache and cookies of my browser. but problem is still exist.
Mar 18, 2021 09:49:10 PM by Sharif I
Try to reach support for more help regarding this: https://support.upwork.com/hc/en-us
Mar 18, 2021 11:22:38 PM by Joanne Marie P
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Mar 18, 2021 11:50:13 PM by Pankaj K
Thanks for your help. I am waiting for support help.
Mar 20, 2021 04:25:53 AM by Attila V
Any help with this?
Always asking the credit card number but I want to use just some amount that is on my Paypal account, so without a credit card!
Mar 20, 2021 05:23:42 AM by Nikola S
In order to use Paypal as a billing method on Upwork, your Paypal account must have a linked credit or debit card for recurring payments. For cases like this, a funding source is required to add Paypal as a billing method. You can also check the options available to you and learn more about acceptable billing methods.
You may want to talk to PayPal about what type of payment method can be added to your PayPal wallet.
Mar 20, 2021 08:26:21 AM by Attila V
I don't have a linked credit or debit card for recurring payments.
just have some amount on my Paypal account.
So in that case, there is no way to use it?
Mar 20, 2021 10:03:49 AM Edited Mar 20, 2021 10:05:58 AM by Nikola S
Edited to add information:
Yes, in order to add a PayPal Account:
You can find more information in this help article.
Mar 20, 2021 11:13:23 AM Edited Mar 20, 2021 01:46:36 PM by Luiggi R
I have this screen
**Edited for Community Guidelines**
after that, I got this
**Edited for Community Guidelines**
I already used Paypal before with Upwork, without a problem, then I have withdrawn my earnings to my Paypal account.
Mar 20, 2021 01:47:59 PM by Luiggi R
Sorry about any confusion, but you must have a payment method in your PayPal wallet in order for you to use it as a billing method. Your PayPal account must be set up with a primary and back-up payment method. Feel free to check this help article for other alternatives.
Mar 23, 2021 11:25:13 PM by Ajay S
Sorry, a critical component of this page failed to load. Please reload the page when i try to buy connects .
Mar 23, 2021 11:27:20 PM by Goran V
Please try clearing your cache and cookies or logging in via another browser to purchase Connects. Thank you.
Mar 24, 2021 03:41:49 AM by Ali M
Goran could you please take a look.
My payment was unable to be processed because I need to verify my identity which I have done several times, this is first time that this happens,
How can I solve this when the option to verify my identity says we are currently reviewing your documents (that I have submitted a year ago) and I dont have another option how to speed up the process.
Thank you in advance for your reply
Mar 24, 2021 03:48:29 AM by Goran V
I can see that you're already communicating with our team via ticket and one of our team members will continue assisting you directly there. THank you.
Mar 24, 2021 02:41:18 PM by Muhammad Yaseen K
I am trying to add visacard as billing method. Facing this error : "We are unable to authorize your card. Kindly contact with your Issuing Bank." I contact with my bank and use same card on other websites , it is working well. Kindly help me to resolve this issue so I can buy more connects to work.
Mar 24, 2021 03:00:13 PM by Bojan S
We’ll have one of our agents reach out to you via a support ticket to assist you with your concern.
Thank you for reaching out to us.
Mar 24, 2021 03:06:44 PM by Muhammad Yaseen K
Mar 24, 2021 05:21:08 PM by Joanne Marie P
You can access the ticket following the link that Bojan shared with you.
Mar 28, 2021 10:47:17 AM by Muhammad Yaseen K
My issue is still not solved and i am facing the same error uptill now
Mar 28, 2021 02:43:30 PM by Luiggi R
Hi Muhammad Yaseen,
I'm sorry to hear you're still experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Mar 24, 2021 06:17:30 PM by Ashish D
Mar 26, 2021 12:23:20 PM by Muhammad Yaseen K
My issue is still not resolved yet . I tried another card but still facing te same issue. Even both of the two cards are working perfectly on different platform for online banking. Kindly solve the issue
Mar 26, 2021 01:06:34 PM by Muhammad Yaseen K
kindly solve this issue asap i want to buy connects for sending proposals Thanks
Mar 25, 2021 12:38:47 AM by Muhammad Adnan K
i need help with activating upwork plus. When i try to activate i get this message "We are unable to authorize your card. Please add another billing method or contact your issuing bank." Maybe it's because this payment method belong to my brother?
Mar 25, 2021 01:14:12 AM by Goran V
I would suggest to check with your bank if the account is enabled for international charges or to add another Billing method. Thank you.
Mar 25, 2021 01:19:42 AM by Muhammad Adnan K
Yes Goran, I use this method on daily basis for international use but it's not working on Upwork. Maybe because it belong to my brother and not me?
Mar 26, 2021 06:28:17 AM by BAROT JAYESHKUMAR M
i am trying to upgrade membership but payment not working , its showing charge fail error
Mar 26, 2021 07:16:28 AM by Aleksandar D
You need to check with your bank for more information on why the specific charge was declined. In the meantime, you can check this help article to learn more about acceptable billing methods for purchasing Connects or upgrading your membership.
Mar 29, 2021 04:10:09 AM by Riaz H
I want to upograde to Plus membership plan. In this connection, I have added a friends cradit card for payments. My request for shifting to Plus membership cannot be processed. Please help me in this regard. Thanks