I am unable to buy my connects as every time I try to, I get this message, "We are unable to authorize your card. Please add another billing method or contact your issuing bank."
I have visa debit card.. This is the first time I am trying to add connects by letting upwork charge from the same account. Why is this happening now?
I’m sorry to hear about the trouble this caused. Could you please try using this link to see the options available to you and add one of those. Afterwards, you should be able to purchase Connects by following the instructions shared in this help article.
Feel free to reach back to us if you need any further assistance.
I have an issue my connects are finished i want to purchase more but Upwork not authorizing my card while from my bank side it's active and working I do shopping from other websites and it was working, then i want to submit a ticket to Upwork support but I can't find any area to submit a ticket please help anyone where I can submit a ticket.
I checked this for you and was not able to replicate the issue you’re experiencing. Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you for your response, i am already using the same link you have sent. Is there any way I can use my already linked debit card to buy connects.
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