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Can't Find Upwork Support Ticket Submission area

christiankw
Active Member
Kosgei W Member Since: Jan 30, 2019
4141 of 4,284

I am unable to buy my connects as every time I try to, I get this message, "We are unable to authorize your card. Please add another billing method or contact your issuing bank."

 

I have visa debit card.. This is the first time I am trying to add connects by letting upwork charge from the same account. Why is this happening now? 

christiankw
Active Member
Kosgei W Member Since: Jan 30, 2019
4142 of 4,284
I tried to attach to my Visa card in payment method to buy connects but its showing unable to authorize your card.
How can I resolve this issue. The card is active and working on other platforms.
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4143 of 4,284

Hi Kosgei,

 

I’m sorry to hear about the trouble this caused. Could you please try using this link to see the options available to you and add one of those. Afterwards, you should be able to purchase Connects by following the instructions shared in this help article.

 

Feel free to reach back to us if you need any further assistance.

 

Thank you!

~ Bojan
Upwork
hussain_ahd
Active Member
Hussain A Member Since: Apr 20, 2021
4144 of 4,284

Hello Everyone

 

I have an issue my connects are finished i want to purchase more but Upwork not authorizing my card while from my bank side it's active and working I do shopping from other websites and it was working, then i want to submit a ticket to Upwork support but I can't find any area to submit a ticket please help anyone where I can submit a ticket.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4145 of 4,284

Hi Hussain,

 

I checked this for you and was not able to replicate the issue you’re experiencing. Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
hussain_ahd
Active Member
Hussain A Member Since: Apr 20, 2021
4146 of 4,284

Hi Bojan

 

I clear cache and everything tried again and still not working check the attached screenshot 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4147 of 4,284

Hi Hussain,

 

I'm sorry to hear that it is still not working. Could you please try to use an alternative payment method by going here

~ Joanne
Upwork
hussain_ahd
Active Member
Hussain A Member Since: Apr 20, 2021
4148 of 4,284

Its still not working 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4149 of 4,284

Hi Hussain,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.

~ Goran
Upwork
dawoodhussain85
Active Member
Dawood H Member Since: Jun 2, 2020
4150 of 4,284

Joanne,

 

Thank you for your response, i am already using the same link you have sent. Is there any way I can use my already linked debit card to buy connects.

 

Regards.

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