Your payment could not be processed. Please choose an alternate payment method or retry again later

[#1]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[#2]

Hello Everyone

I have an issue my connects are finished i want to purchase more but Upwork not authorizing my card while from my bank side it's active and working I do shopping from other websites and it was working, then i want to submit a ticket to Upwork support but I can't find any area to submit a ticket please help anyone where I can submit a ticket.

[#3]

Hi Hussain,

I checked this for you and was not able to replicate the issue you’re experiencing. Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

Let us know if the issue persists.

Thank you.

[#4]

Hi Bojan

I clear cache and everything tried again and still not working check the attached screenshot 

[#5]

Hi Hussain,

I'm sorry to hear that it is still not working. Could you please try to use an alternative payment method by going here? 

[#6]

Its still not working 

[#7]

Hi Hussain,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.

[#8]

Joanne,

Thank you for your response, i am already using the same link you have sent. Is there any way I can use my already linked debit card to buy connects.

Regards.

[#9]

Hi,

Please help. I tried to Buty more connects and upgrade my membership plan through my Paypal Account but the request wasn't processed.  My Papal Account has a sufficient balance and is linked to my Bank. 

Thanks

[#10]

Hi Swanya,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[#11]

Hi,

I had already added a payment method and withdrawn amount recently but i am unable to buy more connects because my earnings are less than 1$. I am trying to buy more connects through my already linked debit card but all in vain.

Please Help...!!

Thankyou.

[#12]

Hi Dawood,

I would like to clarify that in order to be able to purchase Connects you will need to add a Billing method. To learn more about our accepted Billing methods and how to add one, check out this Help Article. Thank you.

[#13]

@Goran - Thank you for your explaination, could you please help me with adding the billing method. Because i am providing the correct details.

[#14]

Hi Dawood,

If you're receiving any errors please share the full text of the error you're receiving on your end so that I can guide you accordingly. Thank you.

[#15]

"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

This is the error text.

[#16]

Thank you for the follow up, Dawood.

Please check with your bank if your account is enabled for international charges or try to add another billing method.

[#17]

Yes, i have checked with my bank and my account is enabled for international charges

[#18]

Hi Dawood,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.

[#19]

No one reached out.

Please let me know.

[#20]

Hi Dawood,

A member of the team has reached out to you already and is awaiting your response. If you aren’t able to see the email you should also be able to access the ticket directly here.

Thank you for your patience! 

[#21]

Dear Team,

My previous debit card is expired. i want to add my new debit card detail in billing method but unable to add the same. while adding the system asking to contact bank. I have contacted the bank and completed all the procedure .I need to buy coonects after that.

Please suggest.

Regards,

Ramesh

[#22]

Hi Ramesh,

One of our team members will reach out to you directly via a support ticket to assist you further with your billing method.

Thank you.

[#23]

Hi

I am Facing the same issue i am trying to connect my visa card as a billing method but getting this same error can I get support on this 
Thanks

[#24]

Hi Rabiya,

It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

Thanks!

[#25]

Hi, i am trying to add my debit Mastercard in Billing method but face an error 'We could not authorize your card'. Although i used it before for purchasing connects. Help

[#26]

Hi Kabeer,

One of our team members will reach out to you directly via a support ticket to assist you further with your billing method.

Thank you.