Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Apr 20, 2021 01:53:49 PM by Hussain A
Hello Everyone
I have an issue my connects are finished i want to purchase more but Upwork not authorizing my card while from my bank side it's active and working I do shopping from other websites and it was working, then i want to submit a ticket to Upwork support but I can't find any area to submit a ticket please help anyone where I can submit a ticket.
Apr 20, 2021 03:03:41 PM by Bojan S
Hi Hussain,
I checked this for you and was not able to replicate the issue you’re experiencing. Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Apr 20, 2021 03:19:34 PM by Hussain A
Hi Bojan
I clear cache and everything tried again and still not working check the attached screenshot
Apr 21, 2021 02:26:10 AM by Goran V
Hi Hussain,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Apr 23, 2021 05:51:40 AM by Dawood H
Joanne,
Thank you for your response, i am already using the same link you have sent. Is there any way I can use my already linked debit card to buy connects.
Regards.
Apr 19, 2021 05:56:41 AM by Swanya R
Hi,
Please help. I tried to Buty more connects and upgrade my membership plan through my Paypal Account but the request wasn't processed. My Papal Account has a sufficient balance and is linked to my Bank.
Thanks
Apr 21, 2021 10:58:31 PM by Goran V
Hi Swanya,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Apr 23, 2021 05:40:28 AM by Dawood H
Hi,
I had already added a payment method and withdrawn amount recently but i am unable to buy more connects because my earnings are less than 1$. I am trying to buy more connects through my already linked debit card but all in vain.
Please Help...!!
Thankyou.
Apr 23, 2021 05:43:41 AM by Goran V
Hi Dawood,
I would like to clarify that in order to be able to purchase Connects you will need to add a Billing method. To learn more about our accepted Billing methods and how to add one, check out this Help Article. Thank you.
Apr 23, 2021 06:00:50 AM by Dawood H
@Goran - Thank you for your explaination, could you please help me with adding the billing method. Because i am providing the correct details.
Apr 23, 2021 06:13:47 AM by Goran V
Hi Dawood,
If you're receiving any errors please share the full text of the error you're receiving on your end so that I can guide you accordingly. Thank you.
Apr 23, 2021 06:20:44 AM by Dawood H
"We are unable to authorize your card. Please add another billing method or contact your issuing bank."
This is the error text.
Apr 23, 2021 06:32:13 AM by Goran V
Thank you for the follow up, Dawood.
Please check with your bank if your account is enabled for international charges or try to add another billing method.
Apr 23, 2021 06:36:13 AM by Dawood H
Yes, i have checked with my bank and my account is enabled for international charges
Apr 23, 2021 06:38:39 AM by Goran V
Hi Dawood,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Apr 27, 2021 06:13:00 AM by Ramesh S
Dear Team,
My previous debit card is expired. i want to add my new debit card detail in billing method but unable to add the same. while adding the system asking to contact bank. I have contacted the bank and completed all the procedure .I need to buy coonects after that.
Please suggest.
Regards,
Ramesh
Apr 27, 2021 06:58:27 AM by Aleksandar D
Hi Ramesh,
One of our team members will reach out to you directly via a support ticket to assist you further with your billing method.
Thank you.
Apr 28, 2021 12:20:26 PM by Rabiya K
Hi
I am Facing the same issue i am trying to connect my visa card as a billing method but getting this same error can I get support on this
Thanks
Apr 28, 2021 01:12:49 PM by Andrea G
Hi Rabiya,
Apr 30, 2021 12:55:05 AM by Kabeer S
Hi, i am trying to add my debit Mastercard in Billing method but face an error 'We could not authorize your card'. Although i used it before for purchasing connects. Help
Apr 30, 2021 01:14:26 AM by Aleksandar D
Hi Kabeer,
One of our team members will reach out to you directly via a support ticket to assist you further with your billing method.
Thank you.