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Samiullah's avatar
Samiullah S Community Member

Your payment could not be processed. Please choose an alternate payment method or retry again later

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

 

We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea

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Hussain's avatar
Hussain A Community Member

Hello Everyone

 

I have an issue my connects are finished i want to purchase more but Upwork not authorizing my card while from my bank side it's active and working I do shopping from other websites and it was working, then i want to submit a ticket to Upwork support but I can't find any area to submit a ticket please help anyone where I can submit a ticket.

Bojan's avatar
Bojan S Community Manager

Hi Hussain,

 

I checked this for you and was not able to replicate the issue you’re experiencing. Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
Hussain's avatar
Hussain A Community Member

Hi Bojan

 

I clear cache and everything tried again and still not working check the attached screenshot 

Joanne's avatar
Joanne P Retired Team Member

Hi Hussain,

 

I'm sorry to hear that it is still not working. Could you please try to use an alternative payment method by going here

~ Joanne
Upwork
Hussain's avatar
Hussain A Community Member

Its still not working 

Goran's avatar
Goran V Retired Team Member

Hi Hussain,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.

~ Goran
Upwork
Dawood's avatar
Dawood H Community Member

Joanne,

 

Thank you for your response, i am already using the same link you have sent. Is there any way I can use my already linked debit card to buy connects.

 

Regards.

Swanya's avatar
Swanya R Community Member

Hi,

Please help. I tried to Buty more connects and upgrade my membership plan through my Paypal Account but the request wasn't processed.  My Papal Account has a sufficient balance and is linked to my Bank. 

 

Thanks

Goran's avatar
Goran V Retired Team Member

Hi Swanya,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran
Upwork
Dawood's avatar
Dawood H Community Member

Hi,

I had already added a payment method and withdrawn amount recently but i am unable to buy more connects because my earnings are less than 1$. I am trying to buy more connects through my already linked debit card but all in vain.

Please Help...!!

Thankyou.

Goran's avatar
Goran V Retired Team Member

Hi Dawood,

 

I would like to clarify that in order to be able to purchase Connects you will need to add a Billing method. To learn more about our accepted Billing methods and how to add one, check out this Help Article. Thank you.

~ Goran
Upwork
Dawood's avatar
Dawood H Community Member

@Goran - Thank you for your explaination, could you please help me with adding the billing method. Because i am providing the correct details.

Goran's avatar
Goran V Retired Team Member

Hi Dawood,

 

If you're receiving any errors please share the full text of the error you're receiving on your end so that I can guide you accordingly. Thank you.

~ Goran
Upwork
Dawood's avatar
Dawood H Community Member

"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

 

This is the error text.

Goran's avatar
Goran V Retired Team Member

Thank you for the follow up, Dawood.

Please check with your bank if your account is enabled for international charges or try to add another billing method.

~ Goran
Upwork
Dawood's avatar
Dawood H Community Member

Yes, i have checked with my bank and my account is enabled for international charges

Goran's avatar
Goran V Retired Team Member

Hi Dawood,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.

~ Goran
Upwork
Dawood's avatar
Dawood H Community Member

No one reached out.

Please let me know.

Bojan's avatar
Bojan S Community Manager

Hi Dawood,

 

A member of the team has reached out to you already and is awaiting your response. If you aren’t able to see the email you should also be able to access the ticket directly here.

 

Thank you for your patience! 

~ Bojan
Upwork
Ramesh's avatar
Ramesh S Community Member

Dear Team,

 

My previous debit card is expired. i want to add my new debit card detail in billing method but unable to add the same. while adding the system asking to contact bank. I have contacted the bank and completed all the procedure .I need to buy coonects after that.

 

Please suggest.

 

Regards,

 

Ramesh

Aleksandar's avatar
Aleksandar D Community Manager

Hi Ramesh,

 

One of our team members will reach out to you directly via a support ticket to assist you further with your billing method.

 

Thank you.

~ Aleksandar
Upwork
Rabiya's avatar
Rabiya K Community Member

Hi

I am Facing the same issue i am trying to connect my visa card as a billing method but getting this same error can I get support on this 
Thanks

Andrea's avatar
Andrea G Community Manager

Hi Rabiya,

 

It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.
 
Thanks!
~Andrea
Kabeer's avatar
Kabeer S Community Member

Hi, i am trying to add my debit Mastercard in Billing method but face an error 'We could not authorize your card'. Although i used it before for purchasing connects. Help

Aleksandar's avatar
Aleksandar D Community Manager

Hi Kabeer,

 

One of our team members will reach out to you directly via a support ticket to assist you further with your billing method.

 

Thank you.

~ Aleksandar
Upwork