Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Apr 30, 2021 07:39:12 AM by Ashish D
May 1, 2021 12:43:32 PM by Devat K
Hello Team,
I am facing the same issue of unable to pay and buy connects. My debit card is active. Have tried more than 5 to 6 times but facing the same error message.
Please help.
Best,
Devat
May 1, 2021 01:06:38 PM by Luiggi R
Hi Devat,
I'd like to clarify that some card-issuing banks will restrict the use of debit cards on Upwork due to the payments being classified as "recurring". Please, make sure that you are filling all the required fields correctly and that your card-issuing bank allows recurring transactions. Alternatively, you may use any other of the available billing methods.
Thank you.
May 1, 2021 03:26:11 PM by IMRAN MASOOD A
Hello Family!
I have faceing this problem when I update my payment method ...."sorry a critical component of this page failed to load. please reload the page"
Can any one help me how can fix it !
I will be appreciated!
Thanks & Regards
Imran
May 1, 2021 04:11:24 PM by Luiggi R
Hi IMRAN,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
May 3, 2021 08:46:09 AM by Mahima M
Hello, I am not able to buy connects with my HDFC visa card. The card is successfully added in billing methods but whenever I try to buy connects it redirects me to same screen after taking otp. I talked to my bank and they say there is no problem with the card and ideally it should work.
Kindy help me out here.
May 4, 2021 04:03:57 AM by Nazia N
Hello,
I want to purchase membership plus and I have the amount in my account but when I purchase Upwork said, attach your bailing method, when I attached my Debit card then payment issue accrue I connect with my bank they said there is no issue on our side. What did I do? please Solve my issue. My bank said, no payment issue on our side.
May 4, 2021 04:08:52 AM Edited May 4, 2021 04:17:03 AM by Goran V
Hi Nazia,
I just checked your account and I can see that you were able to add a Billing method and upgrade to our Plus plan. If further help is needed, let me know. Thank you.
May 4, 2021 07:43:11 AM by Ashish D
May 6, 2021 12:56:27 AM by Eshu J
I'm getting this msg on the screen while purchasing the connects on upwork.
Your payment could not be processed. Please choose an alternate payment method or retry again later.
Plz solve the issue ASAP.
May 6, 2021 01:01:51 AM Edited May 6, 2021 01:02:19 AM by Goran V
Hi Eshu,
I would recommend to check with your bank if your account is enabled for international charges or you can try to add another billing method. Thank you.
May 6, 2021 01:09:04 AM Edited May 6, 2021 01:18:36 AM by Goran V
Hello Sir,
I have added Paypal method as billing method. Please look once attached snap.
**Edited for Community Guidelines**
May 6, 2021 01:19:14 AM by Goran V
Hi Eshu,
Please add another credit card to your PayPal wallet and try to purchase Connects again. Thank you.
May 6, 2021 04:04:17 PM by Adnan K
Hi. I'm having trouble buying connects in India. The whole process is smooth. But after I enter the OTP to purchase connects, it automatically lands me on the 'buy connects' page. Please help me!
May 6, 2021 05:59:41 PM by Joanne P
Hi Adnan,
I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.
May 7, 2021 04:22:34 AM by Goran V
Hi Onkar,
Just to confirm, are you receiving any errors on your end you're trying to purchase Connects? If yes, can you share the text of the error with me here? Thank you.
May 7, 2021 01:16:55 PM by Onkar G
May 7, 2021 02:31:03 PM by Bojan S
Hi Onkar,
It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline. Meantime, you can add an alternative billing method in your account payment options.
Thank you!
May 10, 2021 01:20:39 PM by Rabiya K
I am trying to purchase connects using my visa Debit card but I am facing an issue
We are unable to authorize your card. Please add another billing method or contact your issuing bank.
I've contacted my bank they've told me that there is no issue from their side.
Can anyone help me out
May 10, 2021 02:34:30 PM by Andrea G
Hi Rabiya,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
May 10, 2021 05:48:18 PM by Ashish D
May 11, 2021 01:08:21 AM by Nikhil S
I am trying to buy connects with my card but i am not been able to
May 11, 2021 01:52:09 AM by Aleksandar D
Hi Nikhil,
I'm sorry to hear about that. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
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