Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
May 11, 2021 04:02:18 AM by Ashish D
May 11, 2021 07:13:59 AM by Ramesh S
Dear Team,
My old debit card has expired and i updated new debited card in Billing Method.
Bank has already activated recurring transcation. Many times i am facing same problem and so many dates unable to buy connects .
Please look into it and assist for the same.
Regards,
Ramesh
May 11, 2021 08:11:08 AM by Andrea G
Hi Ramesh,
May 13, 2021 09:30:46 PM by Hafiz M
Hello Upwork community experts,
I am new on Upwork and I want to by more connects, when I try to add my Mastercard Number, it is howing following notice:
[You are unable to authorize bank card]
I already connected to my bank, there is no any issue with that, I also tried to used my VISA card bank the same error is showing by system.
Do you have any info about it?
I am also not using any Promo Code nor I have anything like this.
Please help me to guide about this matter,
thank you
May 13, 2021 09:58:48 PM by Pradeep H
Hello Hafiz,
I'm sorry to hear that you are unable to complete Connect purchase. Could you please try purchasing Connects after clearing the cookies and cache on your browser? You can also try using a different browser or card to check if the problem persists.
Thank you
Pradeep H.
May 14, 2021 03:57:02 AM by Hafiz M
May 14, 2021 04:11:13 AM by Aleksandar D
Hi Hafiz,
In that case, one of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
May 14, 2021 04:15:02 AM by Ashish D
May 16, 2021 07:57:29 AM by Nadir J
Whenever I add my visa card to the billing method it shows me the message
"We are unable to authorize your card. Please add another billing method or contact your issuing bank".
My card is valid for other websites but it makes an error on just upwork.
please tell me whats the problem.
I also debug by adding other cards like Mastercard and it accepted too.
I want to add my own card.
May 16, 2021 09:48:39 AM by Andrea G
Hi Nadirm,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
May 16, 2021 05:37:02 PM by Ashish D
May 16, 2021 11:07:55 PM by Shephali P
Hello Upwork
I am getting the issue with buying connects , when I go buying connects after entering OTP, I always show a message of "Please select the "Buy Connects" button to continue."
I have used multiple payment patterns but facing the same issue.
So Please help me regarding this issue.
Thanks
Shephali Pareek
May 16, 2021 11:25:47 PM by Goran V
Hi Shephali,
Could you try to clear your cache and cookies or log via another browser to try and purchase Connects? If you're still experiencing the same problem after this, let me know here. Thank you.
May 20, 2021 06:11:21 PM by MUHAMMAD AMEEN I
Can i purchase connect from my Card even if i have balance on upwork ?
Also, Can i use my upwork balance from my freelancer account and use that balance to hire another freelancer from my client account ?
May 20, 2021 08:12:55 PM by Joanne P
Hi Muhammad,
When you click the "Buy Connects" button, could you please confirm the options you are seeing so I can check?
As for your second question, please know that you will need to add a billing method to your client account to hire and pay for freelancers. Your Upwork balance is not transferrable.
May 15, 2021 03:51:53 AM by Devansh S
my card does not support international payments and I want to buy tokens. it would be great if you can help me get some tokens
May 24, 2021 01:54:38 AM by Aleksandar D
Hi Tosif,
I'm sorry to hear about that. Please check with your bank for more information on why the specific charge was declined. They should be able to help you with that. In the meantime, feel free to check out this help article to learn more about acceptable billing methods for purchasing Connects.
Thank you.
May 24, 2021 03:51:02 AM by Ashish D
May 26, 2021 07:42:35 PM by Saroj R
Hi Upwork Team
I have been facing problems in buying connects. Whenever I add my card and Paypal, it shows that your payment could not be processed. What should I do? Please resolve this issue as soon as possible. As I am not able to bid and get any projects for myself to earn.
May 26, 2021 09:23:09 PM by Joanne P
Hi Saroj,
I have checked your account and see that the transaction was declined by PayPal. Could you please retry the transaction using an alternative payment method from your PayPal wallet?