Could you try to clear your cache and cookies or log via another browser to try and purchase Connects? If you're still experiencing the same problem after this, let me know here. Thank you.
Can i purchase connect from my Card even if i have balance on upwork ?
Also, Can i use my upwork balance from my freelancer account and use that balance to hire another freelancer from my client account ?
When you click the "Buy Connects" button, could you please confirm the options you are seeing so I can check?
As for your second question, please know that you will need to add a billing method to your client account to hire and pay for freelancers. Your Upwork balance is not transferrable.
I'm sorry to hear about that. Please check with your bank for more information on why the specific charge was declined. They should be able to help you with that. In the meantime, feel free to check out this help article to learn more about acceptable billing methods for purchasing Connects.
Hi Upwork Team
I have been facing problems in buying connects. Whenever I add my card and Paypal, it shows that your payment could not be processed. What should I do? Please resolve this issue as soon as possible. As I am not able to bid and get any projects for myself to earn.
I have checked your account and see that the transaction was declined by PayPal. Could you please retry the transaction using an alternative payment method from your PayPal wallet?
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