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Re: Connect Issue

Goran V Moderator Member Since: Mar 24, 2017
4211 of 4,372

Hi Shephali,


Could you try to clear your cache and cookies or log via another browser to try and purchase Connects? If you're still experiencing the same problem after this, let me know here. Thank you.

~ Goran
Active Member
MUHAMMAD AMEEN I Member Since: May 20, 2021
4212 of 4,372

Can i purchase connect from my Card even if i have balance on upwork ?

Also, Can i use my upwork balance from my freelancer account and use that balance to hire another freelancer from my client account ?

Joanne Marie P Moderator Member Since: Nov 26, 2017
4213 of 4,372

Hi Muhammad,


When you click the "Buy Connects" button, could you please confirm the options you are seeing so I can check? 


As for your second question, please know that you will need to add a billing method to your client account to hire and pay for freelancers. Your Upwork balance is not transferrable. 

~ Joanne
Active Member
Devansh S Member Since: May 13, 2021
4214 of 4,372

my card does not support international payments and I want to buy tokens. it would be great if you can help me get some tokens

Luiggi R Moderator Member Since: Jul 3, 2020
4215 of 4,372

Hi Devansh,


I'm sorry to hear your card does not support international payments. You could try using any other of the available billing methods to buy Connects. You can learn more about those here.


Hope this helps!

~ Luiggi
Active Member
Tosif S Member Since: May 24, 2021
4216 of 4,372
Aleksandar D Moderator Member Since: Mar 23, 2019
4217 of 4,372

Hi Tosif,


I'm sorry to hear about that. Please check with your bank for more information on why the specific charge was declined. They should be able to help you with that. In the meantime, feel free to check out this help article to learn more about acceptable billing methods for purchasing Connects.


Thank you.

~ Aleksandar
Active Member
Ashish D Member Since: Nov 12, 2019
4218 of 4,372
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

Active Member
Saroj R Member Since: Nov 16, 2018
4219 of 4,372

Hi Upwork Team

I have been facing problems in buying connects. Whenever I add my card and Paypal, it shows that your payment could not be processed. What should I do? Please resolve this issue as soon as possible. As I am not able to bid and get any projects for myself to earn. 


Joanne Marie P Moderator Member Since: Nov 26, 2017
4220 of 4,372

Hi Saroj,


I have checked your account and see that the transaction was declined by PayPal. Could you please retry the transaction using an alternative payment method from your PayPal wallet?

~ Joanne