Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Aug 11, 2021 05:54:50 PM by Ayesha S
Aug 11, 2021 07:39:12 PM by Joanne P
Hi Ayesha,
Before purchasing Connects or a membership plan, you’ll need to add a Billing Method to your account this is because if your balance isn't sufficient, we'll charge your chosen billing method. You can check this help article for more information.
Aug 11, 2021 07:43:35 PM by Ayesha S
Aug 11, 2021 08:03:25 PM by Joanne P
Hi Ayesha,
Yes, you need to add a billing method. I encourage you to check the help article I shared for more information.
Aug 12, 2021 02:28:30 AM Edited Aug 12, 2021 02:30:36 AM by Goran V
**Edited for Community Guidelines**
Hey, I am unable to add billing method. The card works on other websites though
Aug 12, 2021 02:32:17 AM by Goran V
Hi Ahsen,
I would recommend to check with your bank if your account is enabled for international charges or to try and add another billing method. Thank you.
Aug 13, 2021 08:41:41 AM by Shahin S
I want to buy connects. I am trying to add visa card as billing method. I saw following error :
"We are unable to authorize your card. Kindly contact with your Issuing Bank."
can you help me???
Aug 13, 2021 09:18:44 AM by NikolaS N
Hi Shahin,
I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.
Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.
Aug 30, 2021 07:41:18 AM by Genesis T
Hi, I want to buy connects using my paypal balance, but I keep getting a window from paypal asking me for a creditcard, I dont have a creditcard/bank account at the moment, I just want to use my paypal balance. I have already configured my paypal to use my balance for online transactions so it should work in buying connects, right? Assistance would be greatly appreciated. Thanks!
Aug 30, 2021 08:35:46 AM by Andrea G
Hi Genesis,
Please know that while a payment method needs to be linked, PayPal should charge your available balance by default before any other payment method. Feel free to reach out to PayPal customer service for more details. You can find advice on how to add your PayPal account as a billing method here.
Aug 31, 2021 01:26:52 AM by Genesis T
Sep 15, 2021 01:53:22 AM by Sardar Ahmed Y
Hi Goran,
I am unable to input my Debit VIsa card to yhe billing method on Upwork. Can you please my request forward.
It say "We are unable to authorize your card. Please add another billing method or contact your issuing bank."
Best,
Sardar Ahmed Yar
Sep 15, 2021 02:44:40 AM by Aleksandar D
Hi Sardar,
I checked and it looks like the charge is being declined. I suggest that you check with your bank for more information on why that is happening. They should be able to help you out with that! In the meantime, you can check this help article for more information on acceptable billing methods.
Thank you.
Sep 5, 2021 12:56:21 PM by Emmanuel O
Added my MasterCard to my billing method and it says charge failed
Sep 5, 2021 03:39:46 PM by Pradeep H
Hi Emmanuel,
Thank you for your message. I am sorry to hear about the declined transaction. I see that your transaction was declined due to insufficient funds or over credit limit charge. Kindly contact your bank to confirm funds or limit on your card. You can also try again using a different card.
Thank you.
Pradeep
Sep 15, 2021 06:55:02 AM by Aleksandar D
Hi Ashish,
I checked and it looks like the charge is being declined. I suggest that you check with your bank for more information on why that is happening. They should be able to help you out with that! Regarding PayPal, I suggest retrying the transaction using an alternative payment method from your PayPal wallet. In the meantime, you can check this help article for more information on acceptable billing methods.
Thank you.
Sep 15, 2021 08:54:06 AM by Ashish C
Sep 15, 2021 10:41:24 AM by Shahinoor R
I have a Visa card but Unfortunatly I have no passport. How can i buy connect. Already my connect run out. please advise me.
thank you
Sep 24, 2021 12:33:16 AM by Sonia F
Sep 24, 2021 01:21:57 AM by Goran V
Hi Sonia,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with purchasing Connects. Thank you.
Jul 4, 2021 02:17:36 AM by Muhammad Q
Jul 4, 2021 02:34:12 AM by Ashraf K
Debit Cards fail most of the time on upwork. Please use a credit card and payment should go through!