Your payment could not be processed. Please choose an alternate payment method or retry again later

[#1]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[#2]

Hi,

I am unable to buy connects via credit card, I have tried mulitple times always get same error - Your payment could not be processed. Please choose an alternate payment method or retry again later.  

Please resolve and help me to purchase connects.

Thanks

Alpana

[#3]

Hi Alpana,

I would recommend to check with your bank if your account is enabled for international charges or to try and add another billing method to purchase Connects. Thank you.

[#4]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#5]

Hi, i'm trying to buy connects. i have added billing method successfully, but i'm facing error

"Your payment could not be processed. Please choose an alternate payment method or retry again later."

Any one please help to solve this issue .

[#6]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#7]

 the same issue please solve .

[#8]

Hi Muhammad,

It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

Meantime, you can add an alternative billing method in your account payment options.

Thank you! 

[#9]

Hello,

 I am facing issues while buying connects as a freelancer. The system shows me a message stating that " Your Payment could not be processes. Please choose an alternate method or retry again"(Kindly refer the screenshot for reference). I have enough funds in the account so  this should have been an issue. I have been using the same payment method earlier and there was no issue at that point of time. i.e. from the local bank.

    I am also facing issues when I want to hire someone from my agency account. I have the same payment account kept for my agency as well so I assume that this should not be an issue while  trying to hire someone for my agency. The moment I click on the "hire" button for hiring a resource I get the message stating " You dont have a valid payment method on file with upwork. Please correct this while making an offer".

  I was also not able to attach any file with the relevant format as a proof and it showed me an error message i.e. "The file type (.jpg) is not supported. Valid file types are .jpg,.pdf etc. However  I had had the same relevant formats which are used to attach a file but I was getting this error message.

   I would appreciate some support from the community and let me know what can be done and what is the reason for this issue. 

Thanks,

Danish

[#10]

Hi Danish, 

I'm sorry to hear you're facing these issues. I can see that one of our agents already reached out to you via a support ticket to further assist you. You can refer to that ticket for more information and feel free to follow up on it if you have additional questions.

Thank you.

[#11]

Hi upwork support team members.
I tried to  add my credit card in billing method to buy connects.

but I can't input card information because all textareas are input:disabled.

How can I solve this issue?

[#12]

Hi Stefan,

I'd like to clarify that some card-issuing banks will restrict the use of debit cards on Upwork due to the payments being classified as 'recurring'. Please, make sure that you are filling all the required fields correctly and that your card-issuing bank allows recurring transactions. Alternatively, you may use any other of the available billing methods.

[#13]

Hi  Luiggi

Thanks for your reply.

maybe, it seems we have some confusion.
You mention "make sure that you are filling all the required fields ", I can't input anything on the fields. so I 've requested your help.

I hope you get my issue clearly.

[#14]

Hi Stefan, 

Thank you for patiently waiting as we looked into this further. The team has reached out to you through an email support ticket to assist you further with your concern. 

[#15]

Hello! 

I am facing this issue while buying connects. Kindly let me know how can I resolve it. But I have bought the connects before with the same card.

Now I removed my card and add the same card its showing that

"We are unable to authorize your card. Please add another billing method or contact your issuing bank"

Kindly solve this, please. 

[#16]

Hi Fawad,

I checked and it looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

[#17]

Hi Nikola,

I have contacted the bank, They said your card is ok. I have checked it twice. So what should I do now!

Fawad

[#18]

Hi Fawad,

I'll have one of our customer support agents to reach out to you directly and assist you further.

Thank you.

Pradeep

[#19]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#20]

Hi there,

I'm using my VISA card for the last 2 Years - as Paying Upwork for connects.

But for someone Unknown reasons - Upwork says that " we're unable to authorize Your Card. Please add another billing method or contact Your Bank for this issue "

I've confirmed this from my Bank & Their is no issue from their side!! So do anyone have some idea why Upwork isn't accepting my Card while i'm using the same card for the last 2 Years ??

[#21]

I am having same issues. I tried to busy connects but received this message. We are unable to authorize your card. Please add another billing method or contact your issuing bank. I don't know what's the problem.

[#22]

Hi Adnan,

It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline. Meantime, you can add an alternative billing method in your account payment options.

Thank you! 

[#23]

Hi Bojan !! 

I'm facing the same issue, Unfornutely !!

I've even Contact my Bank regarding this issue and Everything is fine from their end! My Card is working Properly for other online Transcations, its Just not working on upwork !! 

[#24]

Hi Muhammad and Nahida,

I’ve escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with adding your billing methods.

Thank you! 

[#25]

Hi Muhammad,

I checked this for you and was not able to replicate the issue you’re experiencing. Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

Let us know if the issue persists.

Thank you.

[#26]

i have same issue. I have contacted my bank and they say that my debit card is activated for all type of transactions and problem is in the website. my debit card is running perfectly on other freelancing sites but upwork is not accepting that.

plz help me as i have to buy connects