Your payment could not be processed. Please choose an alternate payment method or retry again later.

[Joanne Marie P]

Hi Aston Jon,

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

[Aston Jon G]

Thank you very much, I hope this can be solved soon

[Tareq M]

I have tired with my 3 cards I'm also having the same problem please help me with that... 

[Goran V]

Hi Tareq,

One of our team members will reach out to you via ticket as soon as possible and assist you further with billing method. Thank you.

[Abdul M]

I have tried everything but unable to upgrade my membership. I am an old user and now wanted to resume again. Added the payment method, aligned name as well but still seeing this error. Unable to create the ticket as well as can only see My Requests and not an option to create new.

Kindly help me resolve this asap. No option to talk/chat to customer support as there is one weired bot chat that I can see.

Looking forward. 
Thanks

[Bojan S]

Thank you for reaching out to us, Abdul.

One of our team members will reach out to you directly via a support ticket to assist you with this concern. 

[Saji K]

Hello

didiyou solve your problem? I have also the same issue.

Pls reply

Saji Kunjan

[Bojan S]

Hi Saji,

Could you please check your PayPal account and the preferred payment methods you have set in your Wallet. You may also contact PayPal customer support to check if your account is set up correctly.

Thank you!

[Eman S]

Hi, 
I am facing the same issue with my payment method. Tried it multiple times.

[Joanne Marie P]

Hi Eman,

I checked your account, and the decline error was from your bank. Please reach out to them so that they can assist you further with this. You might also want to use a different billing method instead. Please check out this help article for more information on the accepted billing methods. Thanks!