Your payment could not be processed. Please choose an alternate payment method or retry again later

[#1]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[#2]

How can make payment my card is not eligible right now or i want to purchase more connects so please someone can help me out on these

[#3]

Hi Sohail,

It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

Thank you,

[#4]

hi there, i am also getting the same issue with my mastercard debit card and i am unable to buy more connects

[#5]

Hi Rahul,

It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

Thank you,

[#6]

This error always pops up. Please help

We are unable to authorize your card. Please add another billing method or contact your issuing bank.

[#7]

Hi Dongarsane, 

There are three billing methods available to freelancers, Credit or Debit Card, PayPal, or Upwork Balance. You can read more about this here. You may want to talk to PayPal about what type of payment method can be added to your PayPal wallet. 

Thank you,

[#8]

Can someone use two different freelancer account from the same IP address? Actually, all of my "connects" finished & I didn't realize too much. Since I am new to Upwork, that's why I don't know about this. I want to buy "connects" using my friend's Payoneer Master Card. So is it possible to do it? At the of buying "connects" my friend's Upwork account and my Upwork account will show at the same IP address. For my concern, please let me know that is it breaks UpWorks any rules? Or would we get banned from Upwork? Please let me know this as soon as possible, and I am worried about this.

[#9]

---

MD Shahareaj I wrote:

Can someone use two different freelancer account from the same IP address? Actually, all of my "connects" finished & I didn't realize too much. Since I am new to Upwork, that's why I don't know about this. I want to buy "connects" using my friend's Payoneer Master Card. So is it possible to do it? At the of buying "connects" my friend's Upwork account and my Upwork account will show at the same IP address. For my concern, please let me know that is it breaks UpWorks any rules? Or would we get banned from Upwork? Please let me know this as soon as possible, and I am worried about this.

---

People in the same household can both have Upwork accounts. I am unsuring of using someone else's card to purchase connects. I think a moderator needs to weigh in on that. But theoretically, two people can have accounts in the same household, and as long as they have distinct accounts with distinct log-ins and profiles then you would not get banned for that alone. If you are sharing an account, or sharing your account information, yes, you may get banned. 

I hope a mod comes along to answer the question of the payoneer card. 

[#10]

I hope I will get the best solution from mod and thanks for your reply.

[#11]

Hi MD Shahareaj,

While it is not a problem to share the same IP address with more users it's a serious violation of Upwork TOS to share your login credentials with anybody and log into other users' accounts.

As long as the owner of the billing method authorized you to use it, you should be able to add it to your account and use for purchasing connects. If any issues arise, Upwork team will notify you directly.

[#12]

Thank you very much, Nikola.

[#13]

Btw I just forgot to ask you a question, Can I buy connects using Eastern Bank Limited's "AQUA Card"? This a dual currency Bangladeshi Card and have USD and BDT both parts.

[#14]

Hi MD Shahareaj,

Feel free to check the options available to you and learn more about acceptable billing methods for purchasing Connects.

Thank you.

[#15]

I am from India and have a SBI master card with the active international transactions. I want to buy Connects but all time I get failed. Please resolve this issue.

I  have entered all the correct information and have enough balance in my bank account. Also, I had visited the bank to talk about it but they said everything is fine on their side.

[#16]

Hi Basit Ahsan,

One of our team members will reach out to you directly via a support ticket to assist you further with purchasing Connects.

Thank you.

[#17]

Hi,
I'm getting the same issue anyone knows how to resolve it.

[#18]

Hi Swati,

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. Let us know if the issue persists.

[#19]

Thank you so much for the quick response and yes mine issue is resolved but
now error occurred from up work and message was we can't complete your
request now.
Please try again later.
Error 500(A)
Thanks

[#20]

Hi Swati,

Please refer to this ticket where our agent already provided instructions on how to resolve your concern.

Thank you. 

[#21]

Hi,

Why I simply couldn't make the payment with my Paypal?I'm confused.

[#22]

Hi Yunyao,

Could you please confirm what you`re trying to pay for and if you`re receiving any errors on your end? Thank you.

[#23]

I'm trying to buy connects,but here it goes like this 

**Edited for Community Guidelines**

[#24]

Hi Yunyao,

Please check your PayPal account and the preferred payment methods you have set in your Wallet. You may also contact PayPal customer support to check if your account is set up correctly. Feel free to check the options available to you and learn more about acceptable billing methods.

Thank you.

[#25]

Thank you very much,the paypal problem solved,but when I try to pay for the second time,I was told

Your payment could not be processed. Please choose an alternate payment method or retry again later

Why is it?The problem is I have no alternate method.

[#26]

Hi Yunyao,

One of our team members will reach out to you directly via a support ticket to assist you further with purchasing Connects.

Thank you.