Your payment could not be processed. Please choose an alternate payment method or retry again later

[#1]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[#2]

Hi Sabrina,

It looks like the charge on your credit card is being declined. Please contact your card-issuing bank for more information about the specific charge decline. You can also check out this help article for more information about the Billing Methods available for purchasing connects and membership plans.

Thanks!

[#3]

Hi,

I used the same card to buy connects. It worked that time. I don't why is it denying for membership plus.

[#4]

Hi Sabrina,

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[#5]

I want to buy connect to the upwork but it is not being buy. I also went to billing method and added our PayPal Verified account, but it shows me the payment could not be processed. Take away my problem, I don't know anything.

[#6]

Hi KRISHAN,

Could you please check your PayPal account and the preferred payment methods you have set in your Wallet. You may also contact PayPal customer support to check if your account is set up correctly. You'll be able to select from an alternative billing method in your account payment options.

[#7]

HI,

I tried to add billing methods and also tried to purchase membership plan so many time. But again and agian i failed. I am not ablt to make payment on website. I used master card and paypal also. I really tired now i need help.

Thank you

[#8]

Hi  Nagesh,

Just to confirm, did you check with your bank if your accounts are enabled for international charges? Thank you.

[#9]

Yes, I checked with them they told me that I can make international payments. But geeting issue still, No luck. I am attaching image this is what that i am getting after clearing my browser cache. Please find the attachment.

Thank you

**Edited for Community Guidelines**

[#10]

Hi Nagesh,

Our team just reached out to you via ticket to assist you further with purchasing connects. Thank you.

[#11]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#12]

I tried to bu connects but after I input my card details, the dialog box just went blank. I did it twice but still got no connects.

[#13]

Hi Lea,

Please add a billing method and then try to purchase connects again. Thank you.

[#14]

Can i buy connect using the payoneer account??

[#15]

Hi Subrata, 

Only the Payoneer card can be used for purchasing connects. There are three billing methods available to freelancers, Credit or Debit Card, PayPal, or Upwork Balance. You can read more about available billing methods in this help article. You may want to talk to PayPal about what type of payment method can be added to your PayPal wallet.

[#16]

Hi,

I am new to upwork. I do not have Paypal account and I want to buy some connects for my account through payment card method from my bank. But it is showing  "Sorry, a critical component of this page failed to load. Please reload the page." when I am selecting payment card method. Please can any one help to resolve the issue.

Regards,

Danish

[#17]

Hi Mohd,

One of our team members will reach out to you directly via a support ticket to assist you further with purchasing Connects. You can access your ticket on this page.

Thank you,

[#18]

I am unable to add a billing method, since the past weeks. I have tried to add my Verified and Active PayPal account and by means of debit card. I'm am not able to add neither. Kindly Help!

[#19]

Hi Dhananjay,

One of our team members will reach out to you directly via a support ticket to assist you further with adding your billing method. You can access your ticket on this page.

Thank you,

[#20]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#21]

Hi,

Greeting, I purchased connects today time at 3:30 pm, I have received an email from my bank and it's deducted the amount from my debit card. but I have not received new connects in my profile. Also, Please help.

[#22]

Hi Abid,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#23]

unable to purchase the connects try various payment methods but at last the payment unable to process

[#24]

Hi Alihussain,

If you`re receiving any errors on your end, could you please share a screenshot from your end? Thank you.

[#25]

Hello,

My bank has activated International purchase or recurring transaction in my debit card.

Still I am unable to buy connects.

Please suggest.

[#26]

Hi Ramesh,

One of our team members will reach out to you directly via a support ticket to assist you further with purchasing Connects.

Thank you.