Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Jun 1, 2021 05:17:58 AM by Goran V
Hi Ahmed,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with purchasing connects. Thank you.
Jun 1, 2021 11:33:54 PM by Ahmed Enes B
I am waiting for 1 day. Please help. I want to buy connect with my money that I earned. Please I want to take job.
Jun 1, 2021 11:36:15 PM by Goran V
Hi Ahmed,
I checked your account and I can see that you're communicating with our team on your ticket. Rest assured, our team will update your ticket as soon as possible and will assist you further. Thank you.
Jun 2, 2021 03:09:30 PM by Bojan S
Hi Ajayaghosh,
In many cases, PayPal could be used for purchasing Connects. Click here to see the options available to you. Please check this help article to learn more about acceptable billing methods for paying memberships.
Thank you.
Jun 5, 2021 06:00:49 AM by Ogulcan O
I'm unable to buy connects since the "Save" button does not do anything. In the page below I choose the amount of connects I want to buy, and then I click on the "Buy Connects" button, in the sidebar I choose card payment and fill the inputs with my credit card information. When I click on the "Save" button nothing happens. I have tried to buy connects for 15-20 times but the page does not work!
Jun 5, 2021 06:30:45 AM Edited Jun 5, 2021 06:31:00 AM by Luiggi R
Hi Ogulcan,
I'd like to point out that some card-issuing banks will restrict the use of debit cards on Upwork due to the payments being classified as "recurring". You may want to contact your card-issuing bank to confirm they allow recurring transactions or use any other of the available billing methods. If the problem persists, please try clearing your browser cache and cookies or using a different browser.
Thank you,
Jun 5, 2021 06:34:40 AM by Joshua O
Jun 5, 2021 06:55:13 AM by Luiggi R
Hi Joshua,
Some card-issuing banks restrict the use of debit cards on Upwork due to the payments being classified as "recurring". Please, make sure that you are filling all the required fields correctly and that your card-issuing bank allows recurring transactions. Alternatively, you may use any other of the available billing methods.
Jun 5, 2021 09:01:31 AM by Ashish D
Jun 9, 2021 10:50:34 AM by Muhammad Ahmad A
Hi,
i'm getting this error message 'We are unable to authorize your card. Please add another billing method or contact your issuing bank.'. I'm trying to add my UBL mastercard into Billing method from a week but getting same error. How can i add my mastercard into billing method?
Jun 9, 2021 11:51:29 AM by Andrea G
Hi Muhammad,
Jun 9, 2021 07:16:17 PM by Ashish D
Jun 10, 2021 10:10:39 AM by Abhishek D
I am facing the same issue. I have tried via three different options. I am able to do international transaction from the same card. Does upwork prohibits new freelancers to take PLUS membership right after joining?
Jun 10, 2021 11:24:09 AM by Andrea G
Hi Abhishek,
I checked and it looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.
Jun 11, 2021 02:29:06 PM by Nakiya M
I'm trying to add a direct deposit billing method. I entered all the information I need and clicked add. But it gets stuck loading and never finishes. I've also tried using different computers and get the same results. Please Help!
Jun 11, 2021 03:24:37 PM by Andrea G
Hi Nakiya,
Could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists?
Jun 15, 2021 02:48:11 PM by Nakiya M
Hi, I reset my browser and cookies and have tried other browsers and I'm still stuck trying to adding my payment information. Any ideas on what else I should do?
Jun 15, 2021 03:23:54 PM by Luiggi R
Hi Nakiya,
I see that you got in touch with the team and were able to add the payment method successfully. Don't hesitate to let us know if you have additional questions.
Thank you,
Jun 13, 2021 04:49:39 AM by Hemant K
When i am going to purchase connects its always show this error
Your payment could not be processed. Please choose an alternate payment method or retry again later.
Jun 13, 2021 05:37:18 AM by Nikola S
Hi Hemant,
In order to use Paypal as a billing method on Upwork, your Paypal account must have a linked credit or debit card for recurring payments (for example, for membership fees). For cases like this, a funding source is required to add Paypal as a billing method. You can retry the transaction using an alternative payment method from the your PayPal wallet.
You can also check the options available to you and learn more about acceptable billing methods.
Jun 13, 2021 06:22:29 AM by Hemant K
Jun 14, 2021 12:38:03 AM by Ashar M
hi there, iam having issue in buying connects and buying membership,becuase i dont know why upwork is not accepting my visa debit card, kindly alow me to use my father's visa credit card so that i can buy membership.
thank you
Jun 14, 2021 01:01:25 AM by Goran V
Hi Ashar,
Are you receiving any errors on your end? If yes, please share the text of the error with me here. Thank you.
Jun 14, 2021 03:28:29 AM by Ashish D
Jun 14, 2021 09:46:59 AM by Ashwin V
I am seeing that erroe when i cam adding billing method
'' Your bank was unable to verify your information. Please contact them and try again ''
Jun 14, 2021 09:59:20 AM by Bojan S
Hi Ashwin,
I checked this for you and was not able to replicate the issue you’re experiencing. Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Jun 15, 2021 07:07:56 AM by Hemant K
I have used my visa card to buy connects but still its show choose alternate method. can you please help?
Jun 15, 2021 08:16:09 AM by Luiggi R
Hi Hemant,
I'd like to clarify that some card-issuing banks will restrict the use of debit cards on Upwork due to the payments being classified as 'recurring'. Please, make sure that you are filling all the required fields correctly and that your card-issuing bank allows recurring transactions. Alternatively, you may use any other of the available billing methods.
Jun 15, 2021 08:22:29 AM by Ashish D
Jun 16, 2021 09:42:54 AM by Surya C
Jun 16, 2021 10:53:44 AM by Bojan S
Hi Surya,
I checked this for you and was not able to replicate the issue you’re experiencing. Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Jun 16, 2021 11:20:29 AM by Sharuk K
Jun 16, 2021 11:03:07 AM by Surya C
Jun 16, 2021 11:28:42 AM by Bojan S
Hi Surya,
It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline and confirm if they allow recurring transactions on their debit cards as Upwork payments are classified as ’recurring’.
Thank you!
Jun 16, 2021 05:20:38 PM by Syed Muhammad Akba R
Whenever I try to buy connects, upon entering my Visa Card details I get this error:
Jun 17, 2021 08:01:59 AM by Gaurav A
Hi, I am trying to buy connects through International credit card. I entered all the details and at the bottom can see a Save button. When I click on Save button nothing happens. I tried edge and chrome browser but with same result. Please let me know if my account has been set up correctly or otherwise what can be the issue.
Thanks
Jun 17, 2021 09:43:00 AM by Bojan S
Hi Gaurav,
Could you please try adding your billing method first? Use this link to see the options available to you and add one of those.
Afterwards, you should be able to purchase Connects by following the instructions shared in this help article.
Feel free to reach back to us if you need any further assistance.
Thank you!
User | Count |
---|---|
432 | |
287 | |
236 | |
158 | |
149 |