Your payment could not be processed. Please choose an alternate payment method or retry again later

[samiemalick]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[46ec1d2b]

Unable to to buy connects with my debit card. I am using BankAlfalah Visa Debit Card. I was call on bank's helpline,they said everything is fine on their end. After that I try to add billing method but the error is same (We are unable to authorize your card. Please add another billing method or contact your issuing bank).

[AleksandarD]

Hi Muhammad,

I'm sorry to hear about that. One of our team members will reach out to you directly via a support ticket to assist you further with your billing method and purchasing Connects.

Thank you

[ashish_dhabale]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[mansi8583]

Hi There,

I have tried making a payment for buying Connects. But I am not being allowed. I wanted to check if there are any issues with payment or my system.

regards

Mansi

[BojanS]

Hi Mansi,

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

Let us know if the issue persists.

Thank you.

[splivy1]

I entered my credit card info to buy more credits and after I hit the submit button a blank window appeared. The window that should have popped up should probably have included a cofirm tab, but like I said, the window that appeared was blank. Tried this multiple times with no success. My cc has not been declined. Something appears to not be working with Upwork's API.

[BojanS]

Hi David,

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

Let us know if the issue persists.

Thank you.

[ttishaqtt]

Hi everyone.!

I'm facing an issue while adding new payment method. My debit card is active and enabled for international transactions. The error message is attached here.

[BojanS]

Hi Mohammed,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists.

[alihaiderzz]

Hello.

I am facing trouble in buying connects. Whenever I try to buy connects and after adding my Debit card info and click save it says: "Unfortunately, we are unable to process your transaction. Your account is being reviewed. We may need to verify your identity information. Check your email for further steps". Please solve this issue. I want to buy 80 connects. But I cannot proceed further. My Internet banking from the Debit card is also activated. Please resolve my issue. Image of the message is attached

Thank you

[AndreaG]

Hi Ali,

Someone from our team will reach out to you via support ticket in order to assist you with the verification.

You can check out this help article for information on the available Billing Methods for buying connects.

Thanks!

[abhijitmahanta]

All ok while putting the otp for transaction showing error500( A).

[BojanS]

Hi Abhijit,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists.

[wahababdul39]

Why I can't buy connects? I've added my debit card details in the payment method but everytime I try to buy connects, it says your payment method isn't verified.

[BojanS]

Hi Abdul,

It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline. Meantime, you can add an alternative billing method in your account payment options.

[akhil_k_p]

I am not able to buy connects on upwork. Is it a problem with my bank or upwork? It shows "this request cant be processed now"

[paramjeetsingh41]

I want to buy more connects but I can't

[AleksandarD]

Hi Paramjeet, Akhilesh, and Akhil,

Paramjeet, and Akhil, please check with your bank for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

Akhilesh, one of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[saini-akhilesh]

Thanks for your response. I will be waiting.

[81a9ae45]

Hello Upwork,
I just purchased connects and transaction is successful but can't received the connect.kindly resolve my issue ASAP.
Thanks

**Edited for Community Guidelines**

[AleksandarD]

Hi Samiullah,

One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[abeehah]

I am a successful freelancer on other websites. I'm new to Upwork and have used up my free connects. I wanted to purchase more connrcts but there's an issue. My debit card is not acceptable on upwork. It's from a local bank in Pakistan. Also, we don't have PayPal in Pakistan.
Is there another way to purchase connects? Can I attach my bank to upwork?
If the above is not possible, can I get free connrcts from Upwork to apply on a few job proposals? I'm an experienced freelancer so I'm quite confident that I'll land a client.

[JoanneP]

Hi Umme Abeeha,

This can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. If you aren’t able to use a credit card or prepaid card or you don’t have an Upwork balance, in many cases you’ll be able to use PayPal. To see the options available to you, click here.

[adi-2606]

hello ma'am

I'm not able to add a credit card to my billing method 

(the card belongs to my dad)