Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Sep 7, 2020 05:56:49 AM by Muhammad Afaq H
Unable to to buy connects with my debit card. I am using BankAlfalah Visa Debit Card. I was call on bank's helpline,they said everything is fine on their end. After that I try to add billing method but the error is same (We are unable to authorize your card. Please add another billing method or contact your issuing bank).
Sep 7, 2020 06:37:24 AM by Aleksandar D
Hi Muhammad,
I'm sorry to hear about that. One of our team members will reach out to you directly via a support ticket to assist you further with your billing method and purchasing Connects.
Thank you
Sep 7, 2020 07:29:38 AM by Ashish D
Sep 7, 2020 07:06:51 AM by Mansi M
Hi There,
I have tried making a payment for buying Connects. But I am not being allowed. I wanted to check if there are any issues with payment or my system.
regards
Mansi
Sep 7, 2020 09:14:27 AM by Bojan S
Hi Mansi,
I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Sep 7, 2020 09:23:52 AM by David S
I entered my credit card info to buy more credits and after I hit the submit button a blank window appeared. The window that should have popped up should probably have included a cofirm tab, but like I said, the window that appeared was blank. Tried this multiple times with no success. My cc has not been declined. Something appears to not be working with Upwork's API.
Sep 7, 2020 10:25:15 AM by Bojan S
Hi David,
I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Sep 7, 2020 09:50:45 AM by Mohammed I
Hi everyone.!
I'm facing an issue while adding new payment method. My debit card is active and enabled for international transactions. The error message is attached here.
Sep 7, 2020 10:27:21 AM by Bojan S
Hi Mohammed,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists.
Aug 26, 2020 07:35:26 AM by Ali H
Hello.
I am facing trouble in buying connects. Whenever I try to buy connects and after adding my Debit card info and click save it says: "Unfortunately, we are unable to process your transaction. Your account is being reviewed. We may need to verify your identity information. Check your email for further steps". Please solve this issue. I want to buy 80 connects. But I cannot proceed further. My Internet banking from the Debit card is also activated. Please resolve my issue. Image of the message is attached
Thank you
Aug 26, 2020 10:50:01 AM by Andrea G
Hi Ali,
Someone from our team will reach out to you via support ticket in order to assist you with the verification.
You can check out this help article for information on the available Billing Methods for buying connects.
Thanks!
Sep 8, 2020 01:49:50 PM by Abhijit M
Sep 8, 2020 02:10:39 PM by Bojan S
Hi Abhijit,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists.
Sep 8, 2020 01:55:01 PM by Abdul W
Sep 8, 2020 02:12:42 PM by Bojan S
Hi Abdul,
It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline. Meantime, you can add an alternative billing method in your account payment options.
Sep 9, 2020 01:07:24 AM by Akhil K
I am not able to buy connects on upwork. Is it a problem with my bank or upwork? It shows "this request cant be processed now"
Sep 9, 2020 01:29:12 AM by Aleksandar D
Hi Paramjeet, Akhilesh, and Akhil,
Paramjeet, and Akhil, please check with your bank for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for purchasing Connects.
Akhilesh, one of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Sep 9, 2020 01:25:57 AM Edited Sep 9, 2020 02:13:00 AM by Aleksandar D
Hello Upwork,
I just purchased connects and transaction is successful but can't received the connect.kindly resolve my issue ASAP.
Thanks
**Edited for Community Guidelines**
Sep 9, 2020 02:14:41 AM by Aleksandar D
Hi Samiullah,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Sep 9, 2020 02:54:24 PM by Umme Abeeha H
Sep 9, 2020 04:59:26 PM by Joanne P
Hi Umme Abeeha,
This can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. If you aren’t able to use a credit card or prepaid card or you don’t have an Upwork balance, in many cases you’ll be able to use PayPal. To see the options available to you, click here.
Sep 9, 2020 01:17:25 PM by Adnan M
hello ma'am
I'm not able to add a credit card to my billing method
(the card belongs to my dad)