Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Your payment could not be processed. Please choose an alternate payment method or retry again later

Highlighted
Active Member
Ahmad M Member Since: Jan 11, 2019
1161 of 1,558

Hello, Unfortunately i can not buy connects with my visa card, i have visa card and also i added a debit card too but still cant buy connects. i checked from my phone and laptop but i have the same issue.

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1162 of 1,558

Hi Ahmad,

 

Could you please use this link to see the billing methods available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
Untitled
Highlighted
Active Member
Ashish D Member Since: Nov 12, 2019
1163 of 1,558
Hi friend,

1.Please make sure that the card you are using is suitable for
international payments.
2.Try an alternate payment method.
3. Clear your web browser for cookies.

I hope this will be helpful.
Upwork is always up to date and committed to provide the best services to
all the people concerned.
Highlighted
Active Member
Emily T Member Since: Apr 7, 2020
1164 of 1,558

I spent $12 on connects and they were not added to my account.  And now I cannot find anyway to speak to someone about this!

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1165 of 1,558

Hi Emily,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your concern. 

 

Thank you for reaching out to us. 


~ Bojan
Untitled
Highlighted
Active Member
Fakhar M Member Since: Apr 3, 2020
1166 of 1,558

Few days ago, I added my mastercard as my billing method and bought some connects and everything went fine. But today i wanted to buy some more but upwork would say card is invalid (its the same card and i have not blocked it or anything like that). I tried with another working mastercard but the issue prevails.

Kindly help on this...!

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1167 of 1,558

Thank you for reaching out to us, Fakhar.

 

One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method. 


~ Bojan
Untitled
Highlighted
Active Member
Shadeed Ur R Member Since: Mar 23, 2020
1168 of 1,558

I can not buy connects It says Your payment could not be processed.

Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1169 of 1,558

Hi Shadeed,

 

Our team will reach out to you via ticket as well and assist you further. Thank you.


Untitled
Highlighted
Active Member
Ashish D Member Since: Nov 12, 2019
1170 of 1,558
Hi friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the best services to
all the people concerned.
TOP KUDOED MEMBERS