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ashokmehta999
Active Member
Ashok M Member Since: Sep 13, 2019
1381 of 4,177

I am unable to buy connects. I have tried both, an international debit card and PayPal under my business name. The card and PayPal account is accepted as a billing method, but the transactions get declined when I try to buy connects with either of them.

 


Does anybody know how to solve this issue?

 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1382 of 4,177

Hi Ashok,

 

Our team will reach out to you via ticket as well and assist you further with your connects. Thank you.


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ashokmehta999
Active Member
Ashok M Member Since: Sep 13, 2019
1383 of 4,177

Hi,

 

I have tried again with Paypal as well as my debit card. Both of them are failing. I contacted the bank and they've said that there is no issue from their part and they support transactions at Upwork or any other international website.

 

Kindly help me. I am still stuck.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1384 of 4,177

Hi Ashok,

 

Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, in order to keep all the information in one place so that our team can assist you more effectively. 

 

Thank you.

~ Aleksandar
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5andeepgill
Active Member
Sandeep G Member Since: Mar 20, 2020
1385 of 4,177

I want to purchase plus plan with my global master debit card but it always shows error (we can't complete your request now).

please check the screenshot which I attached.

Can anyone please help to let me know the solution to this issue?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1386 of 4,177

Hi Sandeep,

 

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists.

 

Thank you.


~ Bojan
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june-richards
Active Member
June M Member Since: Mar 20, 2020
1387 of 4,177

Hello!

 

I have tried for several days now to upgrade my membership to Freelance Plus. I have deleted and added various methods of payment and none work (all have funds available so I don't know why they are being declined). I am almost out of connects and want to do this today to keep sending proposals. I also have a message that my financial transactions were limited. I used to have a Plus membership with the bank account on my acocunt so not sure why I am unable to do this now. 

 

Please help! Thanks so much. Smiley Happy

 

June

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1388 of 4,177

Thank you for reaching out to us, June.

 

One of our team members will reach out to you directly via a support ticket to assist you with this concern. 


~ Bojan
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nirali_thakkar
Active Member
Nirali T Member Since: Jun 19, 2018
1389 of 4,177

I am unable to buy connects using a debit or a credit card from India

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1390 of 4,177

Hi Nirali,

 

Thanks for reaching out to us. To learn more about acceptable billing methods for purchasing Connects please read this help article. Please use this link to see the options available to you and add one of those. 

 

Thank you.

~ Aleksandar
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