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Your payment could not be processed. Please choose an alternate payment method or retry again later

shehzerkhan
Active Member
Shehzer K Member Since: May 20, 2019
1391 of 4,192
I live in Pakistan and I own a debit card of Allied bank. I want to buy connects and change my membership plan but the payment is declined everytime i try to make a transaction. Please help me with this as i have used up all of the previous connects and now I have 0 connects
djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1392 of 4,192

Hi Shehzer,

 

Thanks for reaching out to us. Please check with your bank for more information on why the specific charge was declined or try adding a new billing method. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
Upwork
shehzerkhan
Active Member
Shehzer K Member Since: May 20, 2019
1393 of 4,192
Hey,
Currently I only have one debit card and one of my friends is using the
same card and it is working. I want to know what should I do

Regards
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1394 of 4,192

Hi Shehzer,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this concern.

 

Thank you!

~ Bojan
Upwork
mazam502
Active Member
Muhammad A Member Since: Sep 6, 2019
1395 of 4,192

I want to buy connects each time the transaction is denied with the message, "Your payment could not be processed. Please choose an alternate payment method or retry again later". I try this many times and dont have any other account. How can I know what is the exact problem.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1396 of 4,192

Hi Muhammad,

 

I checked your account and can confirm that the bank declined this transaction. For more information, please contact the local bank directly. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
Upwork
unreachmon24
Active Member
Raymund M Member Since: Mar 21, 2020
1397 of 4,192

How to buy connects?I tried to used my Debit card but error encountered, display was conntact my Bank?

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1398 of 4,192

Hi Raymund,

 

One of our Customer Support agents will reach out to you as well and assist you further. Thank you.

~ Goran
Upwork
bhumik147
Active Member
Bhumik K Member Since: Nov 3, 2017
1399 of 4,192

Hello,

 

I want to buy connects but i am not able to pay for it either via a verified paypal account or a debit card. Please help

 

Regards,

Bhumik Kewlani

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1400 of 4,192

Thank you for reaching out to us, Bhumik.

 

One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method. 

~ Bojan
Upwork
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