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Your payment could not be processed. Please choose an alternate payment method or retry again later

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1411 of 4,192

Hi Inam,

 

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
rouchelle-thomas
Active Member
Rouchelle I Member Since: Mar 25, 2020
1412 of 4,192
My upwork and PayPal Account are verifies. I even withdrew funds to PayPal but I’m unable to buy connects from my PayPal account.
It keeps saying “charge failed”
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1413 of 4,192

Hi Rouchelle,

 

One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method.

 

Thank you!

~ Bojan
Upwork
chimgozirim_
Active Member
Chimgozirim A Member Since: Dec 12, 2019
1414 of 4,192
Hello Upwork team, I'm a new freelancer on the platform, and since yesterday, I've been trying to purchase connects with my card, but it's not working. I've used two different browsers! But the page goes blank at the second stage of the billing. Is there any way you can help me?
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1415 of 4,192

Hi Chimgozirim,

 

One of our Customer Support agnets will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran
Upwork
ituhin
Active Member
Tuhin O Member Since: Feb 17, 2020
1416 of 4,192

Hello,I am a freelancer with verified account on Upwork. I have ran out of connects.Whenever I am trying to buy connects by upgrading the membership plan through my debit card,I am getting an error.I am trying this for last few hours through Paypal,and directly through credit card.But it is suggesting me to use alternate method,and giving an error message in Paypal.I have only one credit card,and I am failing to upgrade my membership plan.Please help ASAP.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1417 of 4,192

Hi Tuhin,

.

One of our Customer Support agents will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran
Upwork
georgesawr
Active Member
Roshni G Member Since: Mar 23, 2020
1418 of 4,192

Hi,

I tried to buy connects with my debit card. But it is geting fiailed.Is there any other way to buy it ?

can we use net banking ?I dont have pay pal account

Thanks,

Roshni

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
1419 of 4,192

Hi Roshni, 


I checked your account and can confirm that the transactions were declined by your local bank. If you need more information, please contact your local bank. 

In the meantime, please try adding a different payment method to be able to purchase Connects for your account. 


~ Avery
Upwork
airshadar
Active Member
Arslan I Member Since: Mar 27, 2020
1420 of 4,192

Dear Team,

 

I am trying to buy Connects but unable to proceed as it ask me use alternate method.

 

Got my bank on call and verified all details but still it declined. Please check and resolve.

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