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Your payment could not be processed. Please choose an alternate payment method or retry again later

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Active Member
Mary Grace S Member Since: May 13, 2020
1551 of 2,987

Yes, this is also true to me. Why is Upwork offering Paypal when they would not let you pay with your Paypal Balance instead of asking for a card. If it is Paypal, then they should also do something about being able to credit it with your current balance in Paypal and not through any card.

 

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1552 of 2,987

Hi Sabeeha, 

 

In order to use Paypal as a billing method on Upwork, your Paypal account must have a linked credit or debit card for recurring payments (for example, for membership fees). For cases like this, a funding source is required to add Paypal as a billing method. 


-Avery
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Huma Shahzad C Member Since: Jan 9, 2020
1553 of 2,987

Hello, 

I have bought connects before with the same account details, but this time it is showing an error. 

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Bojan S Moderator Member Since: Mar 9, 2018
1554 of 2,987

Hi Huma Shahzad,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you for reaching out to us. 


~ Bojan
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Muhammad H Member Since: Apr 15, 2020
1555 of 2,987

Hi Avery O,

Hope you are doing great. I am facing the same issue, I can't pay to buy connect using my debit visa card. I contacted my bank and they are saying that there is no issue from their side. Can you please check my upwork account and tell me what is the issue?

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Bojan S Moderator Member Since: Mar 9, 2018
1556 of 2,987

Thank you for reaching out to us, Muhammad.

 

One of our team members will reach out to you directly via a support ticket to assist you with your concern. 


~ Bojan
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Mateo S Member Since: Mar 30, 2020
1557 of 2,987

Hello. Im trying to join the Plus membership, and Im unable to do so. An error was displayed: "Your payment could not be processed. Please choose an alternate payment method or try again later". How can I solve this? I tried several times. This is a VISA card.1.png

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1558 of 2,987

Hi Mateo,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you for reaching out to us. 


~ Bojan
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Husain A Member Since: Apr 3, 2020
1559 of 2,987

I'm trying to buy connects with my Paypal balance but it's not working. I  keep getting prompted to add a debit or credit card (which I don't have). I tried to email customer support but the button "Ask for Help" in the Help Center is not working either. Can someone help me please? I also tried adding Paypal as my billing method in my profile settings, and ran into the same problem...

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1560 of 2,987

Hi Husain, 

 

In order to use Paypal as a billing method on Upwork, your Paypal account must have a linked credit or debit card for recurring payments (for example, for membership fees). For cases like this, a funding source is required to add Paypal as a billing method. 


-Avery
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