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Your payment could not be processed. Please choose an alternate payment method or retry again later

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1561 of 4,097

Hi Majid,

 

Thanks for following up. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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bffdd9fb
Active Member
Majid M Member Since: Apr 12, 2020
1562 of 4,097

Thank you so much for the assistance. Kindly guide me how long I have to wait for this support.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1563 of 4,097

Hi Majid, and Adnan,

 

I checked and it seems that one of our team members already reached out to you both to assist you further.

 

Thank you.

~ Aleksandar
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adnan771
Active Member
Adnan A Member Since: Mar 17, 2020
1564 of 4,097

Hi,
Hope you peoples are doing great.

I want to buy connects. I am trying to add a Master/credit card as the billing method. I saw the following error :

"We are unable to authorize your card. Kindly contact with your Issuing Bank." 

 

I contact my bank and use the same card on other websites, it is working well.

Kindly help me to resolve this issue so I can buy more connects to work.

 

Please HELP me, Smiley Sad 
Regards

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1565 of 4,097

Hi Adnan,

 

Thanks for reaching out to us. I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
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adnan771
Active Member
Adnan A Member Since: Mar 17, 2020
1566 of 4,097
Thank you for your response

Ys Please Keep my ticket to high priority.

Regards
yurecs
Active Member
Yury S Member Since: Jul 16, 2018
1567 of 4,097

I would like to pay the plus membership through paypal, but from my balance, because for technical reasons I can’t bind the card.

 

Сan I pay through PayPal balance instead of credit card?

 

 

Thank you in advance for feedback

Regards, Yuri

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1568 of 4,097

Hi Yury,

 

Please note that only verified PayPal accounts can be used to upgrade your membership plan. Please check the options available to you and learn more about acceptable billing methods.

 

Thank you.

~ Aleksandar
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2c4f9b95
Active Member
Shweta M Member Since: Apr 12, 2020
1569 of 4,097

Hi, 

 

I am unable to buy connects using my debit card. I have enough balance and am using the same card for all other transactions. 

 

Please help. Thanks! 

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1570 of 4,097

Hi Shweta,

 

I checked your account and it seems that the bank declined this transaction. For more information, please contact the local bank directly. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
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