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[Aleksandar D]

Hi Majid,

Thanks for following up. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[Majid M]

Thank you so much for the assistance. Kindly guide me how long I have to wait for this support.

[Aleksandar D]

Hi Majid, and Adnan,

I checked and it seems that one of our team members already reached out to you both to assist you further.

Thank you.

[Adnan A]

Hi,
Hope you peoples are doing great.

I want to buy connects. I am trying to add a Master/credit card as the billing method. I saw the following error :

"We are unable to authorize your card. Kindly contact with your Issuing Bank." 

I contact my bank and use the same card on other websites, it is working well.

Kindly help me to resolve this issue so I can buy more connects to work.

Please HELP me,  
Regards

[Aleksandar D]

Hi Adnan,

Thanks for reaching out to us. I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[Adnan A]

Thank you for your response

Ys Please Keep my ticket to high priority.

Regards

[Yury S]

I would like to pay the plus membership through paypal, but from my balance, because for technical reasons I can’t bind the card.

Сan I pay through PayPal balance instead of credit card?

Thank you in advance for feedback

Regards, Yuri

[Aleksandar D]

Hi Yury,

Please note that only verified PayPal accounts can be used to upgrade your membership plan. Please check the options available to you and learn more about acceptable billing methods.

Thank you.

[Shweta M]

Hi, 

I am unable to buy connects using my debit card. I have enough balance and am using the same card for all other transactions. 

Please help. Thanks! 

[Aleksandar D]

Hi Shweta,

I checked your account and it seems that the bank declined this transaction. For more information, please contact the local bank directly. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

Thank you.