Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Mar 8, 2021 02:39:43 AM by Ashish D
Mar 8, 2021 06:01:37 AM by MAJIDA C
hello upwork,
I cant upgrade my membership free to plus freelance. It says" your bank was unable to verify your information" please provide a solution immedietly.
Mar 8, 2021 07:45:15 AM by Sameer N
Hi I am from Pakistan and I am using ABL Debit Card to buy Connects, but th system is not accepting my card. Can you please guide?
Mar 8, 2021 08:13:30 AM by Bojan S
Hi Sameer,
It looks like the charge on your debit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline and confirm if they allow recurring transactions on their debit cards as Upwork payments are classified as ’recurring’.
Meantime, you can add an alternative billing method in your account payment options.
Thank you!
Mar 9, 2021 09:19:00 AM by Lokman T
Hi, I have been trying to add a payment method and I did, but I can't buy any connects by using this payment method. When I attempted to buy I get this warning popped up above "Your payment could not be processed. Please choose an alternate payment method or retry again later."Can you help me please thanks
Mar 9, 2021 10:40:19 AM by Bojan S
Hi Lokman,
Thank you for reaching out to us. It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline and confirm if they allow recurring transactions on their cards as Upwork payments are classified as ’recurring’.
Meantime, you can add an alternative billing method in your account payment options.
Mar 9, 2021 12:04:45 PM by Lokman T
I have non-English letters in my surname on my credit card but when I enter my surname I can't use them. (originally Türkoğlu, in upwork turkoglu). So basically they are no matches. Might that be the issue? I've already talked to my bank authorizer about the problem, and they said there should not be any problem with charging. Can you please guide me about the situation?
thanks
Mar 9, 2021 01:24:27 PM by Bojan S
Hi Lokman,
We’ll have one of our agents reach out to you via a support ticket to assist you with this concern.
Thank you for your patience.
Mar 10, 2021 12:55:27 AM by Goran V
Hi Muhammad,
Are you receiving any errors on your end? If yes, please share the text of the error or a screenshot from your end. Thank you.
Mar 10, 2021 12:58:25 AM by Muhammad Uzair S
Yes It says Unable to add method... please contact your bank
Mar 10, 2021 01:00:49 AM Edited Mar 10, 2021 01:05:14 AM by Goran V
Hi Muhammad,
Please check with your bank if your account is enabled for international charges or add another billing method. Thank you.
Mar 10, 2021 01:02:35 AM by Muhammad Uzair S
It says
We are unable to authorize your card. Please add another billing method or contact your issuing bank
Mar 10, 2021 03:22:44 AM by Adawiya M
Hi,
I supposedly buy connects, but I cannot proceed with the payment. It shows only white blank. What should I do?
Mar 10, 2021 03:30:36 AM by Goran V
Hi Adawiya,
Please try clearing your cache and cookies or logging in via another browser to purchase Connects. Thank you.
Mar 10, 2021 04:06:17 AM by Goran V
Hi Adawiya,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Mar 11, 2021 04:51:02 AM by Saud R
Hello I'm a freelancer here on upwork. I'm trying to buy connects but everytime I enter my debit card information, it gives me following error:
We are unable to authorize your card. Please add another billing method or contact your issuing bank.
Looking forward to assistance
Note: My debit card is working perfectly normal on other sites and on atm.
Mar 11, 2021 04:57:36 AM by Goran V
Hi Saud,
Please check with your bank if your account is enabled for international charges or try to add another Billing method. Thank you.
Mar 11, 2021 05:43:43 AM by Ashish D
Mar 14, 2021 10:37:53 PM by Gaurav B
Hi Team,
I am unable to buy connects. every time I am got a message (Payment was declined. Update now). I try this with my 2 bank accounts but every time I got this message
Mar 14, 2021 11:46:24 PM by Aleksandar D
Hi Gaurav,
You need to check with your bank(s) for more information on why the specific charges were declined. In the meantime, feel free to check out this help article to learn more about acceptable billing methods for purchasing Connects.
Thank you.
Mar 15, 2021 12:01:30 AM by Ashish D
Mar 15, 2021 12:11:19 AM Edited Mar 15, 2021 01:00:05 AM by Hamza M
hello i am hamza mumtaz. i want to upgrade my member ship to plus but i am not able to add my payment method. the Following message POPS up."We are unable to authorize your card. Please add another billing method or contact your issuing bank."