Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Mar 25, 2021 01:14:12 AM by Goran V
Hi Muhammad,
I would suggest to check with your bank if the account is enabled for international charges or to add another Billing method. Thank you.
Mar 25, 2021 01:19:42 AM by Muhammad Adnan K
Yes Goran, I use this method on daily basis for international use but it's not working on Upwork. Maybe because it belong to my brother and not me?
Mar 26, 2021 06:28:17 AM by BAROT JAYESHKUMAR M
i am trying to upgrade membership but payment not working , its showing charge fail error
Mar 26, 2021 07:16:28 AM by Aleksandar D
Hi BAROT,
You need to check with your bank for more information on why the specific charge was declined. In the meantime, you can check this help article to learn more about acceptable billing methods for purchasing Connects or upgrading your membership.
Thank you.
Mar 29, 2021 04:10:09 AM by Riaz H
Dear Sir/Madam!
I want to upograde to Plus membership plan. In this connection, I have added a friends cradit card for payments. My request for shifting to Plus membership cannot be processed. Please help me in this regard. Thanks
Regards
Riaz
Mar 29, 2021 04:28:26 AM by Aleksandar D
Hi Riaz,
I suggest that you ask your friend to check with their bank to see why the specific charge was declined and make sure to have enough balance on the card for the transaction.
Thank you.
Mar 30, 2021 01:09:58 AM by Riaz H
Mar 29, 2021 06:18:27 PM Edited Mar 29, 2021 08:28:05 PM by Joanne P
"We are unable to authorize your card. Please add another billing method or contact your issuing bank." appears after inputing the debit card credentials.
GCash - Mastercard - Debit Card
Philippines
Mar 29, 2021 08:30:01 PM by Joanne P
Hi Ar Jay,
I checked and it looks like the decline was from your issuing bank. You may want to reach out to them directly so that they can assist you with the specific decline error.
Mar 29, 2021 08:40:58 PM by Ashish D
Mar 31, 2021 06:32:34 AM Edited Mar 31, 2021 06:37:10 AM by Goran V
I am trying to buy more connects but your site will not let me edit my new credit card. I would like to apply for jobs, but I need to buy more connects. The site says my profile is suspended for three days. Please reply promptly. My email is **Edited for Community Guidelines**
Mar 31, 2021 06:38:42 AM by Goran V
Hi Don,
I would recommend to reach out to your bank account to check if your account is enabled for international charges or try to add another accepted billing method. Thank you.
Mar 31, 2021 06:07:48 AM by Saad Z
While buying connects and after adding card and billing address details, I'm having this issue:
We are unable to authorize your card. Please add another billing method or contact your issuing bank.
Any help?
Mar 31, 2021 06:40:24 AM by Aleksandar D
Hi Saad,
Please check with your bank for more information on why the specific charge was declined. In the meantime, you can check this help article to learn more about acceptable billing methods for purchasing Connects.
Thank you.
Mar 31, 2021 09:13:11 AM by Ashish D
Apr 4, 2021 11:17:17 PM by Niraj C
Hello there,
I am unable to buy connects through the visa/debit card, system always giving message to use alternative option.
Please help me with this.
Thanks,
Niraj
Apr 5, 2021 12:01:37 AM by Goran V
Hi Niraj,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with purchasing connects. Thank you.
Apr 5, 2021 12:54:11 AM by Ashish D
Jun 1, 2020 05:25:02 AM by Rituraj R
Hi,
I am trying to buy connects & have added my debit card details but when i click on buy connects its always giving me this error : Your payment could not be processed. Please choose an alternate payment method or retry again later.
My debit card uses an OTP to process the payment but here i didn't recieve any OTP.
Please guide.
Thanks & Regards
Jun 1, 2020 06:05:50 AM by Goran V
Hi Rituraj,
Please check with your bank if your account is enabled for international charges. In the meantime, you can try adding another Billing Method as well. Thank you.
Jul 10, 2020 05:25:25 AM by Khemraj S
I have faced the same problem. I can not buy the connects with my debit card. its a mastercard
Jul 10, 2020 05:43:06 AM by Goran V
Hi Khemraj,
Could you please confirm if you`re receiving any errors on your end?
I would also suggest checking with your bank if your account is enabled for international charges. Thank you.
Mar 28, 2021 02:10:30 AM by Sameer N
Hi,
I have the same problem where i cannot buy connects as the system is not accepting my debt card. Please note that this is very important for all the Freelancers here to have this issue resolved as I can only see a general answer to all questions where it says to "Check with your local bank for international transactions" and "Chose another billing method".
Please see that my card is open for all types of international transactions and I am currently using it for payments online, never had any problem.
Please support
Apr 5, 2021 06:14:11 PM by Ashish D