🐈
» Forums » Freelancers » Your payment could not be processed. Please c...
Page options
Samiullah's avatar
Samiullah S Community Member

Your payment could not be processed. Please choose an alternate payment method or retry again later

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

 

We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea

View solution in original post

4,439 REPLIES 4,439
Goran's avatar
Goran V Retired Team Member

Hi Muhammad,

 

I would suggest to check with your bank if the account is enabled for international charges or to add another Billing method. Thank you.

~ Goran
Upwork
Muhammad Adnan's avatar
Muhammad Adnan K Community Member

Yes Goran, I use this method on daily basis for international use but it's not working on Upwork. Maybe because it belong to my brother and not me?

BAROT JAYESHKUMAR's avatar
BAROT JAYESHKUMAR M Community Member

i am trying to upgrade membership but payment not working , its showing charge fail error

Aleksandar's avatar
Aleksandar D Community Manager

Hi BAROT,

 

You need to check with your bank for more information on why the specific charge was declined. In the meantime, you can check this help article to learn more about acceptable billing methods for purchasing Connects or upgrading your membership.

 

Thank you.

~ Aleksandar
Upwork
Riaz's avatar
Riaz H Community Member

Dear Sir/Madam!

 

I want to upograde to Plus membership plan. In this connection, I have added a friends cradit card for payments. My request for shifting to Plus membership cannot be processed. Please help me in this regard. Thanks

 

Regards

 

 

Riaz

Aleksandar's avatar
Aleksandar D Community Manager

Hi Riaz,

 

I suggest that you ask your friend to check with their bank to see why the specific charge was declined and make sure to have enough balance on the card for the transaction.

 

Thank you.

~ Aleksandar
Upwork
Riaz's avatar
Riaz H Community Member

Thank you for this useful suggestion. It was the same problem you
identified.

Ar Jay's avatar
Ar Jay S Community Member

"We are unable to authorize your card. Please add another billing method or contact your issuing bank." appears after inputing the debit card credentials.

 

GCash - Mastercard - Debit Card

Philippines

Joanne's avatar
Joanne P Retired Team Member

Hi Ar Jay,

 

I checked and it looks like the decline was from your issuing bank. You may want to reach out to them directly so that they can assist you with the specific decline error. 

~ Joanne
Upwork
Ashish's avatar
Ashish D Community Member

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
Don's avatar
Don R Community Member

I am trying to buy more connects but your site will not let me edit my new credit card.  I would like to apply for jobs, but I need to buy more connects.  The site says my profile is suspended for three days.  Please reply promptly. My email is  **Edited for Community Guidelines**

Goran's avatar
Goran V Retired Team Member

Hi Don,

 

I would recommend to reach out to your bank account to check if your account is enabled for international charges or try to add another accepted billing method. Thank you.

~ Goran
Upwork
Saad's avatar
Saad Z Community Member

While buying connects and after adding card and billing address details, I'm having this issue:

 

We are unable to authorize your card. Please add another billing method or contact your issuing bank.

 

Any help? 

Aleksandar's avatar
Aleksandar D Community Manager

Hi Saad,

 

Please check with your bank for more information on why the specific charge was declined. In the meantime, you can check this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
Upwork
Ashish's avatar
Ashish D Community Member

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
Niraj's avatar
Niraj C Community Member

Hello there,

I am unable to buy connects through the visa/debit card, system always giving message to use alternative option.

 

Please help me with this.

 

Thanks,

Niraj

 

Goran's avatar
Goran V Retired Team Member

Hi Niraj,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with purchasing connects. Thank you.

~ Goran
Upwork
Ashish's avatar
Ashish D Community Member

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
Rituraj's avatar
Rituraj R Community Member

Hi,

 

I am trying to buy connects & have added my debit card details but when i click on buy connects its always giving me this error : Your payment could not be processed. Please choose an alternate payment method or retry again later.

 

My debit card uses an OTP to process the payment but here i didn't recieve any OTP.

 

Please guide.

 

Thanks & Regards

Goran's avatar
Goran V Retired Team Member

Hi Rituraj,

 

Please check with your bank if your account is enabled for international charges. In the meantime, you can try adding another Billing Method as well. Thank you.

~ Goran
Upwork
Khemraj's avatar
Khemraj S Community Member

I have faced the same problem. I can not buy the connects with my debit card. its a mastercard

Goran's avatar
Goran V Retired Team Member

Hi Khemraj,

 

Could you please confirm if you`re receiving any errors on your end? 
I would also suggest checking with your bank if your account is enabled for international charges. Thank you.

~ Goran
Upwork
Sameer's avatar
Sameer N Community Member

Hi,

 

I have the same problem where i cannot buy connects as the system is not accepting my debt card. Please note that this is very important for all the Freelancers here to have this issue resolved as I can only see a general answer to all questions where it says to "Check with your local bank for international transactions" and "Chose another billing method".

Please see that my card is open for all types of international transactions and I am currently using it for payments online, never had any problem.

Please support

Nikola's avatar
Nikola S Retiring Moderator

Hi Sameer,

 

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Ashish's avatar
Ashish D Community Member

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.