Your payment could not be processed. Please choose an alternate payment method or retry again later

[Bojan S]

Hi Lessa,

Unfortunately, it looks like the charge on your credit card keeps getting declined. Please make sure your card has sufficient funds on it to complete the payment.

Thank you!

[Benjie Alf D]

I'm having the same problem, can someone help me?

[Avery O]

Hi Benjie, 

Kindly check this transaction with your local bank to know why the transaction was declined. In the meantime, please add a different billing method to be able to purchase Connects for your account. 

[Ching Nian H]

i tried another bank card but it declined as well

[Avery O]

Hi Ching, 

I checked your account, and can confirm that the bank declined this transaction. I highly recommend that you reach out to your issuing bank for more information. 

In the meantime, please add an alternative billing method to be able to purchase Connects for your account. 

[Benjie Alf D]

Hello! Can you please check my card. I still can't buy connects.

[Aleksandar D]

Hi Benjie,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[Jaqueline M]

I'm having the same problem and I can't make a new request.

[Bojan S]

Hi Jaqueline,

We'll have one of our agents reach out to you via a support ticket to assist you with your concern. 

Thank you for reaching out to us. 

[Muhammad N]

I am facing the same issue.