Your payment could not be processed. Please choose an alternate payment method or retry again later

[#1]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[#2]

I also have a same problem and only have a debit card.

[#3]

Hi Usman,

I checked and it looks like the charge is being declined. I suggest that you check with your bank for more information on why that is happening. They should be able to help you out with that! In the meantime, you can check this help article for more information on acceptable billing methods.

Thank you.

[#4]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#5]

Hi, 

I am low on connects so I am using my own debit card to purchase 20 connects which is like $3.But, there is an error message which says

"Your payment could not be processed. Please choose an alternate payment method or retry again later." 

I can't seem to  understand  the reason behind it.I am using my own debit card with my name on it, on top of that I have more than sufficent fund so low balance cannot be an issue. Can anyone help me with this??

[#6]

Hi Abiaz,

We will look into this further and will get back to you once we have more information.

Thank you,

[#7]

Hi Abiaz,

Thank you for your patience. One of our agents will reach out to you via a support ticket to further assist you.

Thank you.

[#8]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#9]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#10]

Hi! 

Not able to buy connect talked to my Bank it says international payments are active on the card ask Upwork to do the necesarry corrections

Thanks

Azam

[#11]

---

Azam K wrote:

Hi! 

Not able to buy connect talked to my Bank it says international payments are active on the card ask Upwork to do the necesarry corrections

Thanks

Azam

---

Not related to your question, but you need to change all the "we" to "I", otherwise it sounds as if you are representing a group of people. 

[#12]

Hi Azam,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with purchasing connects. Thank you.

[#13]

Thanks a Lot! Would really appreciate that

[#14]

I am getting this error while adding my billing method

"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

Please Help!!!

[#15]

Hi Kamaljit,

I checked and it looks like the transaction was declined by your issuing bank. You might want to reach out to them directly so that they can check the specific decline error. You may also consider using a different billing method. 

[#16]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#17]

I am not able to buy connects, I am getting this message "Your payment could not be processed. Please choose an alternate payment method or retry again later."  Tried to to buy direct from my VISA card but still the same error

[#18]

Hi Ruheza,

In order to use Paypal as a billing method on Upwork, your Paypal account must have a linked credit or debit card for recurring payments (for example, for membership fees). For cases like this, a funding source is required to add Paypal as a billing method. You can also check the options available to you and learn more about acceptable billing methods here.   

[#19]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#20]

Hello,

I want to buy connects. I have added my debit card details on Upwork successfully. Now, I am tring to buy connects. After completing all the steps for "buy connects" process , I am landing on the the same page "buy connects" without getting connects. I have tried multiple times but could not get connects. Could anyone help me to rectify this problem?

Thank You.

[#21]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#22]

Hi Rajesh,

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#23]

Hello,

I’m new to this platform, that’s why I will kindly ask you this question…

At the moment I don't have any money to afford connects. Therefore, I would like to use the 10 dollars I have earned through upwork.

Can someone please tell me how it works or if it is even possible?

Thank you in advance for a short feedback.

[#24]

I have the same Issue . can anybody advise 

[#25]

Hi Faik and Adeeb,

When buying Connects, if you have sufficient funds on your Upwork balance, the charge will be applied to your Upwork balance. If not, the full amount will be charged to your primary billing method. You can check out this help article for more information.

[#26]

Yes my friend, you can use your Upwork earnings to buy connects.
: )