Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Oct 20, 2021 06:09:57 AM by Alpana S
Hi,
I am unable to buy connects via credit card, I have tried mulitple times always get same error - Your payment could not be processed. Please choose an alternate payment method or retry again later.
Please resolve and help me to purchase connects.
Thanks
Alpana
Oct 20, 2021 06:14:48 AM by Goran V
Hi Alpana,
I would recommend to check with your bank if your account is enabled for international charges or to try and add another billing method to purchase Connects. Thank you.
Oct 20, 2021 07:26:42 AM by Ashish D
Oct 20, 2021 11:48:29 AM by Muhammad I
Hi, i'm trying to buy connects. i have added billing method successfully, but i'm facing error
"Your payment could not be processed. Please choose an alternate payment method or retry again later."
Any one please help to solve this issue .
Oct 20, 2021 05:41:42 PM by Ashish D
Oct 20, 2021 12:26:08 PM by Bojan S
Hi Muhammad,
It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.
Meantime, you can add an alternative billing method in your account payment options.
Thank you!
Nov 6, 2021 10:52:23 AM by Danish W
Hello,
I am facing issues while buying connects as a freelancer. The system shows me a message stating that " Your Payment could not be processes. Please choose an alternate method or retry again"(Kindly refer the screenshot for reference). I have enough funds in the account so this should have been an issue. I have been using the same payment method earlier and there was no issue at that point of time. i.e. from the local bank.
I am also facing issues when I want to hire someone from my agency account. I have the same payment account kept for my agency as well so I assume that this should not be an issue while trying to hire someone for my agency. The moment I click on the "hire" button for hiring a resource I get the message stating " You dont have a valid payment method on file with upwork. Please correct this while making an offer".
I was also not able to attach any file with the relevant format as a proof and it showed me an error message i.e. "The file type (.jpg) is not supported. Valid file types are .jpg,.pdf etc. However I had had the same relevant formats which are used to attach a file but I was getting this error message.
I would appreciate some support from the community and let me know what can be done and what is the reason for this issue.
Thanks,
Danish
Nov 6, 2021 11:52:02 AM by Luiggi R
Hi Danish,
I'm sorry to hear you're facing these issues. I can see that one of our agents already reached out to you via a support ticket to further assist you. You can refer to that ticket for more information and feel free to follow up on it if you have additional questions.
Thank you.
Nov 7, 2021 10:42:40 AM by Stefan R
Hi upwork support team members.
I tried to add my credit card in billing method to buy connects.
but I can't input card information because all textareas are input:disabled.
How can I solve this issue?
Nov 7, 2021 11:47:31 AM by Luiggi R
Hi Stefan,
I'd like to clarify that some card-issuing banks will restrict the use of debit cards on Upwork due to the payments being classified as 'recurring'. Please, make sure that you are filling all the required fields correctly and that your card-issuing bank allows recurring transactions. Alternatively, you may use any other of the available billing methods.
Nov 7, 2021 12:26:01 PM by Stefan R
Hi Luiggi
Thanks for your reply.
maybe, it seems we have some confusion.
You mention "make sure that you are filling all the required fields ", I can't input anything on the fields. so I 've requested your help.
I hope you get my issue clearly.
Nov 8, 2021 08:04:45 AM by Avery O
Hi Stefan,
Thank you for patiently waiting as we looked into this further. The team has reached out to you through an email support ticket to assist you further with your concern.
Nov 16, 2021 04:24:16 AM by Fawad A
Hello!
I am facing this issue while buying connects. Kindly let me know how can I resolve it. But I have bought the connects before with the same card.
Now I removed my card and add the same card its showing that
"We are unable to authorize your card. Please add another billing method or contact your issuing bank"
Kindly solve this, please.
Nov 16, 2021 06:02:52 AM by Nikola S
Hi Fawad,
I checked and it looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.
Nov 16, 2021 08:56:36 PM by Fawad A
Hi Nikola,
I have contacted the bank, They said your card is ok. I have checked it twice. So what should I do now!
Fawad
Nov 16, 2021 11:26:21 PM by Pradeep H
Hi Fawad,
I'll have one of our customer support agents to reach out to you directly and assist you further.
Thank you.
Pradeep
Nov 16, 2021 06:06:23 AM by Ashish D
Nov 16, 2021 08:42:15 AM by Muhammad A
Nov 16, 2021 08:51:58 AM by Adnan A
I am having same issues. I tried to busy connects but received this message. We are unable to authorize your card. Please add another billing method or contact your issuing bank. I don't know what's the problem.
Nov 16, 2021 09:09:21 AM by Bojan S
Hi Adnan,
It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline. Meantime, you can add an alternative billing method in your account payment options.
Thank you!
Nov 16, 2021 09:12:05 AM by Muhammad A
Hi Bojan !!
I'm facing the same issue, Unfornutely !!
I've even Contact my Bank regarding this issue and Everything is fine from their end! My Card is working Properly for other online Transcations, its Just not working on upwork !!
Nov 16, 2021 09:47:33 AM by Bojan S
Hi Muhammad and Nahida,
I’ve escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with adding your billing methods.
Thank you!
Nov 16, 2021 09:07:19 AM by Bojan S
Hi Muhammad,
I checked this for you and was not able to replicate the issue you’re experiencing. Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Nov 16, 2021 08:58:21 AM by Nahida P
i have same issue. I have contacted my bank and they say that my debit card is activated for all type of transactions and problem is in the website. my debit card is running perfectly on other freelancing sites but upwork is not accepting that.
plz help me as i have to buy connects