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Your payment could not be processed. Please choose an alternate payment method or retry again later

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1841 of 3,786

Hi Mohammad,

 

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method. 

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Aliaksei K Member Since: May 13, 2020
1842 of 3,786

Nice to meet you! My name is Aliaksei from Minsk, Belarus. I tried to add a credit card to my account in order to purchase the connections, but there is an error that can't be solved by myself, so I am writing to you to solve it.

Please reply to me so that I can elaborate on what issue there is in it. Thanks.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1843 of 3,786

Hi Aliaksei,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
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Active Member
ZOHAIB H Member Since: May 13, 2020
1844 of 3,786

Hello there, When I add my credit card to buy connects and click on Buy connects button there comes an error "Payment Delined". I have checked with my bank and everything is fine on their end. I also tried using Payoneer card but still nothing happens. Please help me.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
1845 of 3,786

Hi Zohaib,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

 


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Active Member
Ahmed S Member Since: May 14, 2020
1846 of 3,786

Hi,

I have a problem upgrading to freelancer plus. I've tried both PayPal and credit card.
P.S. my account is going through ID verification

Moderator
Goran V Moderator Member Since: Mar 24, 2017
1847 of 3,786

Hi Ahmed,

 

Are you receiving any errors on your end? If yes, could you please share the text of the error you`re receiving on your end? Thank you.


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Active Member
Ahmed S Member Since: May 14, 2020
1848 of 3,786

Hi Goran,

Thanks for your response. yes it displayed this message "Your payment could not be processed. Please choose an alternate payment method or retry again later."

Moderator
Goran V Moderator Member Since: Mar 24, 2017
1849 of 3,786

Thank you for the follow up, Ahmed,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Active Member
Ahmed S Member Since: May 14, 2020
1850 of 3,786

Thank you very much, I appreciate the fast help.

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