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Your payment could not be processed. Please choose an alternate payment method or retry again later

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Active Member
Aqib N Member Since: Jun 4, 2020
1931 of 3,403
i have facing same issue
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1932 of 3,403

Hi Aqib,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your concern.

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Jeanne E Member Since: Mar 12, 2020
1933 of 3,403
How can I resolve "We are unable to authorize your card" but I have already bought connects before but now it's showing unable
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1934 of 3,403

Hi April,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Active Member
Ashish D Member Since: Nov 12, 2019
1935 of 3,403
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
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Active Member
Rituja S Member Since: Jun 4, 2020
1936 of 3,403

Hello, Community.

 

i am trying to buy connects. my free connects are used. i am using my debit card to buy it but it wont let me buy it and my paypal account is already in limited condition. what to do? there is no way to contact customer support.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1937 of 3,403

Hi Rituja,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
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Highlighted
Active Member
Ashish D Member Since: Nov 12, 2019
1938 of 3,403
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
Highlighted
Active Member
Sreejith A S Member Since: Aug 27, 2019
1939 of 3,403

Hello Guys ,

I tried many times to buy extra connects and its showing failed transacation. Kindly do the need full to get the connection. I wish to know why upwork stops the distribution of free connects, especially such a pathetic pandemic situation.

Thanks and regards

Sreejith

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1940 of 3,403

Hi Sreejith,

 

All freelancers were moved to paid connects a year ago. To read more about this, check out our blog post Here

One of our team members will also reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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