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Your payment could not be processed. Please choose an alternate payment method or retry again later

Active Member
Jain Member Since: Oct 25, 2018
11 of 3,779
Your payment could not be processed. Please choose an alternate payment method or retry again later.
Joanne Marie P Moderator Member Since: Nov 26, 2017
12 of 3,779

Hi Jain,


I checked and it looks like the decline error was from your issuing bank. You may need to reach out to them so they can check this for you. You can also add a different billing method instead. 

Active Member
Dani J Member Since: Oct 31, 2020
13 of 3,779

I am facing same issue, Cannot buy connect because payment cannot be processed. My Card is running every where else but here.

Luiggi R Moderator Member Since: Jul 3, 2020
14 of 3,779

Hi Dani, 


Thanks for reaching out. It looks like it could be a problem with your bank allowing the transaction on our end. You may want to contact your bank and ask them about the specific charge decline or use a different card. Alternatively, you can use any of our other available billing methods. If they confirm everything is fine on their end, please let us know so we may assist you further.


Thank you.

~ Luiggi

Active Member
Muhammad Yameen A Member Since: Nov 14, 2020
15 of 3,779

Hi Luiggi

I tried to buy connects and also added the billing method but it says that your payment cannot be processed please add another billing method but I only have one VISA debit card and need urjent connects, kindly check what's the issue over here.

Nikola S Moderator Member Since: Jul 2, 2020
16 of 3,779

Hi Muhammad,


I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding. Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.


~ Nikola

Active Member
Syeda T Member Since: Aug 29, 2019
17 of 3,779


I am facing this same issue. I want to upgrade membership but my visa debit card is not processing. giving this same error.

Bojan S Moderator Member Since: Mar 9, 2018
18 of 3,779

Hi Syeda,


It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.


Meantime, you can add an alternative billing method in your account payment options.


Thank you!

~ Bojan
Active Member
Sahana K Member Since: Jun 28, 2017
19 of 3,779


I am facing the same issue with being able to buy connects. please help

Joanne Marie P Moderator Member Since: Nov 26, 2017
20 of 3,779

Hi Sahana,


I have checked your account and see that the transaction was declined by PayPal. Could you please retry the transaction using an alternative payment method from your PayPal wallet?