I have tried to buy connects and I got this message "Your payment could not be processed. Please choose an alternative payment method or retry again later"
I have tried a lotof times with different debit cards even with a credit card but I got the everytime same message.
Thank you for reaching out to us, Sandeep.
I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with purchasing connects.
I am unable to buy connects using my debit card. Yes my card has the international payment option on and I do have sufficent funds in my bank account. Still I am not able to buy connects.
Hi Joel, and Kamaljit,
You need to check with your bank for more information on why the specific charge was declined. Please check out this help article to learn more about acceptable billing methods for purchasing Connects.
Joel, regarding PayPal, please note that only verified PayPal accounts can be used to purchase Connects.
My name is Rahar.
I kow this is a classic problem but I still can't solve it.
I alreay added a debit card to my billing method and looks like it don't work.
Always says "charge failed" whereas in previous transaction this can be done, I don't know what is wrong.
Please help, thank you !
I want to buy connects. I added my mastercard (debit card) in my billing method. I click on buy connects button and I redirect to my bank page for OTP and i received OTP . When i added my OTP now I'm facing this problem while adding connects>> Select the "Add Connects" button to continue.